Learning Consultant

Think Academy US • San Jose, CA

1d • Remote

About The Position

Think Academy U.S. is looking for a Full-Time Learning Consultant for our Elementary and Middle school courses. Course consultants are expected to provide expert guidance and personalized support to parents, ensuring that their students’ needs are effectively and efficiently met throughout their time at Think Academy. This role calls for strong communication, quick problem-solving, and a deep understanding of how to address client needs promptly and thoughtfully.

Requirements

• Bachelor's degree required
• Prior experience in the education industry, sales, or customer service above 1-2 years is preferred.
• Fluent in both English and Mandarin, with strong communication skills and the ability to effectively engage with parents and students.
• Enthusiastic about education and helping students succeed; empathetic towards parents' needs and concerns.
• Demonstrate a high level of responsiveness to tasks and deadlines; maintains a professional and solution-oriented mindset.
• Flexible schedule with availability for 30-40 hours per week, including evenings and weekends as needed.
• Excellent teamwork and collaboration skills; proactive and resourceful in problem-solving and addressing client needs.

Nice To Haves

• a degree in Teaching, or Education is preferred.

Responsibilities

• Participating in training sessions to fully understand the company’s educational products and user needs.
• Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
• Engaging potential clients through various communication channels (phone, email, social media) to introduce courses and highlight the institution’s value.
• Building strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
• Developing and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
• Monitoring sales performance and continuously refine approaches to achieve optimal results.
• Collaborating with academic, marketing, and operations teams to ensure smooth integration between enrollment and program delivery.

Benefits

• Flexible Remote Work
• Performance-Based Commission
• Paid Training
• Professional Growth
• 401k match & health, vision, dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level