Learning & Community Engagement Host

Marbles Kids Museum•Raleigh, NC

About The Position

The Learning & Community Engagement Host facilitates engaging, play-based learning experiences through museum programs, camps, outreach events, and community partnerships. The role helps children and families learn, play, and connect with Marbles programs and resources. The host provides guest service and information about Marbles’ programs, supports school groups and guest stars, represents Marbles at community events, and oversees an assigned camp group, including before- and aftercare. The position also includes volunteer shift supervision and training.

Requirements

Demonstrated ability to lead informal educational programs for children in a museum, camp, or similar setting.
Excellent verbal and written communication skills.
Ability to initiate conversations and approach attendees in a friendly, welcoming manner.
Reliability and professionalism when representing the organization in the community.
Valid driver's license and clean driving record.
Ability to walk, stand, stoop, bend, and reach; stand for long periods; occasionally use a ladder and go up and down stairs; and frequently lift and/or move up to 25 pounds.
Schedule flexibility, including weekends, evenings, and holidays.

Nice To Haves

One year of customer service experience, particularly with families and young children.
Museum, preschool, or direct childcare experience.
Prior camp or equivalent experience.
First Aid and CPR certification.
Experience working with neurodivergent children.
Availability Tuesday–Saturday from September–May and Monday–Friday from June–August.

Responsibilities

Facilitate hands-on, play-based learning programs for guests, campers, and community participants.
Set up, break down, and prepare program materials.
Provide exceptional customer service to program guests.
Greet guests and community participants and share information about Marbles’ play-based programs and services.
Collect informal data, such as participant counts and surveys.
Support and serve as the main point of contact for guest stars throughout their appearance as needed.
Support school groups by assisting with Learning Labs and Masterminds.
Represent Marbles at community events by staffing informational tables, engaging attendees, answering questions, and distributing materials.
Oversee the daily operation of an assigned camp group, including before- and aftercare.
Assist with carpool duty to ensure an efficient and safe experience.
Communicate with caregivers, report camper complaints to leadership, and work to resolve issues.
Promote camper safety and well-being by teaching safety procedures and following allergy and safety protocols.
Supervise and train volunteers during shifts.
Perform other duties as assigned by the supervisor.