Learning & Communications Specialist

Apex Staffing • Little Rock, AR

13d

About The Position

The Learning & Communications Specialist designs, delivers, and improves training programs that help customers and end users adopt tools, processes, and initiatives. The role serves as a subject matter expert on key programs and processes and partners with project teams, internal stakeholders, and end users to identify learning needs, create learning content, facilitate live and virtual training, and develop communications that support understanding and adoption.

The specialist develops practical, measurable, people-focused learning experiences and supports successful program rollouts and growth. The position also partners with project managers on change-readiness communications and education plans, evaluates training effectiveness, and updates content and delivery methods based on feedback and results.

Requirements

• High school diploma or GED required.
• 2–3 years of experience as a training coordinator, trainer, facilitator, or in a similar role.
• Ability to inspire and influence behavioral change through training and communication.
• Hands-on experience coordinating multiple training events in a corporate or customer-facing environment.
• Strong presentation, public speaking, and written communication skills, including preparation of training materials, process documents, memos, and forms.
• Intermediate proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Familiarity with Salesforce, Adobe tools, and Learning Management Systems (LMS) or eLearning platforms, including uploading, organizing, and maintaining content.
• Strong organization, time management, and critical thinking skills, including the ability to manage competing priorities and tight deadlines.
• Detail-oriented, self-motivated, and adaptable, with an achievement-oriented and customer-focused mindset.
• Professional appearance and demeanor.

Nice To Haves

• Bachelor’s degree in business, communications, training, or a related field.
• Bilingual skills.

Responsibilities

• Design and facilitate training programs for customers and end users on programs, processes, and tools.
• Develop and maintain eLearning courses, digital learning resources, job aids, and communication materials.
• Conduct training needs assessments, identify knowledge or skill gaps, and create training plans and schedules.
• Promote training opportunities and ensure the appropriate audiences receive relevant information in a timely manner.
• Evaluate and improve training effectiveness by testing approaches, gathering feedback, and refining content and delivery methods.
• Maintain subject matter expertise on program updates and business processes, and communicate changes to stakeholders.
• Present complex information accessibly to diverse audiences using varied training methods.
• Build relationships with trainees, clients, partners, and cross-functional team members to support program rollouts and growth.
• Partner with project managers to develop strategic communications and education plans that support change readiness.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED