Learning Commons Support Specialist (Circulation)

Dallas College•Mountain View, CA

6d•Onsite

About The Position

The Learning Commons Support Specialist provides circulation desk support to students, faculty, staff, and community patrons. The role assists patrons with software and hardware in the commons, classrooms, and labs, and helps connect students with learning materials, resources, and equipment. It also performs service functions that support department operations and student success, maintains records and databases, and adapts as Dallas College implements its learning commons model. The position is on-site and requires regular, predictable attendance and in-person coordination within a College workspace. Some positions may become eligible to apply for a hybrid arrangement after six months, subject to responsibilities, operational needs, supervisor approval, and College policy.

Requirements

Associate degree, with official transcripts required; alternatively, a high school diploma or equivalent plus two years of experience providing library, technology, testing, tutoring, or customer service.
Familiarity with fundamentals of library and educational technology.
Competence using computer-based application software, including Microsoft Office applications.
Experience working with library functions and circulation systems.
Experience working with PC/Macintosh hardware and software.
Ability to provide first-level Learning Commons service support, including helping students locate learning materials, resources, and equipment.
Ability to respond to requests for general information with a commitment to customer satisfaction, quality, and accuracy.
Ability to collaborate effectively with internal and external groups in the Dallas College community.
Ability to handle multiple tasks and responsibilities and prioritize work in a fast-paced, changing environment.
Strong customer-service commitment and proficient interpersonal, oral, and written communication skills.
Strong attention to detail and accuracy.
Sensitivity to the needs of a diverse population.
Ability to understand the position’s role in the College’s mission and support student success.
Regular and predictable attendance.
Will be subject to a criminal background check; some positions may be subject to a fingerprint check.

Nice To Haves

Bilingual or multilingual skills.
Experience working within a learning commons environment that supports student success through close partnerships with faculty and student learning services such as library, tutoring, testing, computing, and media.

Responsibilities

Assist students, faculty, staff, and community patrons with circulation of Learning Commons materials and technology equipment, and maintain collections including reserves, periodicals, and reference materials.
Pull and process books, handle checkouts, and search the online catalog.
Provide customer service and software support to students, faculty, staff, and community patrons.
Monitor patron logons and computer lab workflow.
Perform initial technology troubleshooting and reporting in commons, labs, and classrooms.
Assist with educational workshops and training for staff, faculty, and students.
Maintain accurate and complete records for department administration.
Enter, update, and delete items in multiple databases.
Adapt to the College’s evolving learning commons model and philosophy.
Represent the department by participating in internal and external committees and associations.
Complete required Dallas College professional development training hours per academic year.
Prepare periodic reports as necessary or requested.
Provide appropriate referrals to other service areas and perform related service functions supporting department operations.
Perform other duties as assigned.