Learning Commons Support Specialist (Circulation)

Dallas College•Mountain View, CA

4d•Onsite

About The Position

The Learning Commons Support Specialist provides circulation desk services and support to students, faculty, staff, and community patrons. The position assists patrons with Learning Commons materials, technology equipment, software, and hardware in the commons, classrooms, and labs, and provides first-level service support that helps students locate learning materials, resources, and equipment. The role emphasizes accurate, high-quality customer service, appropriate referrals, collaboration, and support for student success. The specialist helps maintain Learning Commons collections and circulation records, monitors patron logon and computer lab workflow, performs initial technology troubleshooting, and supports educational workshops and training. The position may evolve as Dallas College implements its learning commons model and requires regular, predictable attendance and completion of required professional development training hours each academic year. Work is onsite and requires in-person interaction and coordination in a College workspace. Reasonable accommodations may be made for individuals with physical challenges.

Requirements

Associate degree; alternatively, a high school diploma or equivalent with two years of experience providing library, technology, testing, tutoring, or customer service. Official transcripts are required.
Familiarity with the fundamentals of library and educational technology.
Competence using computer-based application software, including Microsoft Office applications.
Experience working with library functions and circulation systems.
Experience working with PC/Macintosh hardware and software.
Ability to provide first-level Learning Commons service support and help patrons locate learning materials, resources, and equipment.
Ability to respond to general information requests with a commitment to customer satisfaction, quality, and accuracy, and to provide appropriate referrals.
Ability to collaborate effectively with internal and external groups in the Dallas College community.
Ability to prepare periodic reports as necessary or requested.
Strong customer-service commitment and interpersonal, oral, and written communication skills.
Attention to detail and accuracy in a fast-paced, changing work environment; ability to manage multiple responsibilities and prioritize work.
Sensitivity to the needs of a diverse population.
Regular and predictable attendance.
Must be subject to a criminal background check; some positions may be subject to a fingerprint check.

Nice To Haves

Bilingual or multilingual skills preferred.
Experience working within a learning commons environment that supports student success through close partnerships with faculty and services such as library, tutoring, testing, computing, and media.

Responsibilities

Assist students, faculty, staff, and community patrons with circulation of Learning Commons materials and technology equipment, including reserves, periodicals, and reference materials.
Pull and process books, complete checkouts, and search the online catalog.
Provide customer service and software support to students, faculty, staff, and community patrons.
Monitor patron logon and computer lab workflow.
Perform initial technology troubleshooting and reporting in the commons, labs, and classrooms.
Assist with departmental educational workshops and training for staff, faculty, and students.
Maintain accurate and complete records for department administration.
Enter, update, and delete items in multiple databases.
Represent the department on internal and external committees and associations.
Complete required Dallas College Professional Development training hours per academic year.
Prepare periodic reports as necessary or requested, and perform related service functions and other duties as assigned.