Learning Commons Student Assistant

Franklin University • Columbus, OH

2d • Onsite

About The Position

Franklin University is seeking a part-time student employee to work up to 19 hours per week in the Learning Commons. The position provides in-person support to students, staff, and faculty during operating hours, including evenings until 6 p.m. Applicants must be enrolled in Franklin University courses to be eligible.

Requirements

• Must be enrolled in Franklin University courses.
• Reliable transportation and consistent punctuality.
• Strong customer service skills.
• Creative thinking and proven problem-solving skills.
• Clear verbal and written communication skills.
• Skill in prioritizing multiple tasks and collaborating effectively within a team.
• Intermediate proficiency in Microsoft Word and Excel.
• Capacity to learn new technologies, including the library’s catalog system and databases.
• Must possess a strong customer-centered philosophy.
• Understand and agree with Franklin's relationship management principles and University values.

Responsibilities

• Complete daily opening and closing procedures for the Learning Commons.
• Help customers locate items and process resource requests.
• Collect and report statistics.
• Answer phone inquiries.
• Troubleshoot printer and copier issues.
• Support the department’s digitization efforts.
• Assist staff with other projects as needed.

Benefits

• Free parking for Franklin employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed