Learning Commons/ OSA Assistant

Quinnipiac University•Hamden, CT

4d•Onsite

About The Position

Quinnipiac University invites applications for the position of Learning Commons/OSA Assistant. This role provides essential administrative and student-facing support to ensure the smooth and compliant operation of exam services and academic accommodations. The position coordinates testing logistics, communicates effectively with students, faculty, and staff, and upholds academic integrity standards. It requires a professional who excels in high‑volume public interaction, manages sensitive student records with accuracy, utilizes University systems efficiently, and maintains organized departmental processes. The role also contributes to broader Learning Commons and OSA operations through collaborative coverage and a wide range of clerical responsibilities.

Requirements

High School Diploma or GED required.
1–3 years in administrative support, customer service, or academic services.
Demonstrated experience in administrative or clerical support roles, preferably in a higher‑education or student‑services environment.
Clear, courteous, and effective written and verbal communication with students, faculty, and staff.
Ability to manage high foot traffic and public contact with professionalism and empathy.
Experience maintaining organized filing systems and handling confidential student records.
Basic knowledge of student accommodation processes and sensitivity to accessibility needs.
Reliability, punctuality, and the ability to work independently as well as collaboratively within a team.
Proven ability to collaborate effectively with individuals from varied backgrounds.
Successful completion of a Microsoft Office skills test, proofreading test, and background check.

Responsibilities

Support the student testing process and student accommodation process as directed, including scheduling and correspondence with faculty and staff.
Monitor and respond to email and phone inquiries regarding aspects of exam administration and other relevant matters. Greet visitors and students, take messages, relay information and answer questions within scope of knowledge and authority.
Handle high public contact efficiently and professionally. Have knowledge of Quinnipiac procedures, OSA and Learning Commons operations.
Use University systems fully and effectively, including the maintenance of student records. Retrieve data and reports as needed.
Guided by supervisor’s direction about academic integrity standards, oversee the completion of exams by student test takers.
Gather and enter data for the preparation of various reports/documents/letters, etc.
Organize and maintain a filing system for all pertinent department/program data so that it is readily accessible.
Provide coverage for other clerical staff in the OSA and Learning Commons as requested.
Other clerical duties as assigned.