Specialist II, Learning Commons

Tarrant County College District • Detroit, MI

2d • Onsite

About The Position

Reporting to the assigned campus leader, this role provides front-line customer service to students, employees, and the public at the TCC Learning Commons. This position is responsible for cross-training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons.

Requirements

• Associates degree or 60 college hours and one (1) year of working experience related to the Essential Performance, or any equivalent combination of education and work-related experience
• Knowledge of principles and processes for providing customer and personal services
• Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to apply learning strategies by selecting and using training and instructional methods, as well as procedures appropriate for the situation when learning or teaching new things
• Ability to work using a service orientation by actively looking for ways to help people
• Ability to talk to others to convey information effectively

Nice To Haves

• College education beyond the minimum requirements by level
• At least one (1) year's working experience in a college or university level Writing Center related to the Essential Performance Requirements
• At least one (1) year's working experience teaching or tutoring ESOL and/or ESL adult learners
• At least one (1) year's working experience coaching or teaching college-level writing and/or reading

Responsibilities

• Serves as a knowledgeable resource to students, faculty, staff, and the community to enhance learning and engagement while supporting multiple functions and spaces within the Learning Commons
• Provides consultative guidance to students, faculty, staff, and the community regarding available resources and support services
• Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
• Monitors the Learning Commons to ensure user behavior policies are followed
• Inventories, orders, and checks in materials and supplies while ensuring that good safety, housekeeping, and security practices are always followed
• Serves as a key resource for identifying and connecting stakeholders with sources of information to support learning, research, and engagement
• Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software
• Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners
• Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
• Locates materials including databases and electronic resources for students and faculty
• Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
• Provides check-in and check-out services as well as properly shelving library materials
• Assists with maintaining the Library website through content review, creation, and maintenance as assigned
• Provides experienced tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
• Provides students with appropriate handouts and educational materials as needed
• Provides academic coaching and mentoring to current students in need of additional academic support and study strategies
• Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
• Teaches basic certification, safety, and training courses covering all lab equipment
• Prepares and delivers workshops, which may include content creation and updating workshop materials
• Partners with faculty for special events in support of classes
• Assists supervisor in the delivery of academic boot camps
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree