Learning Center Office -Skokie Student Employee, #2311

Oakton College•Skokie, IL

1d•Onsite

About The Position

The Learning Center Office - Skokie Student Employee will provide customer service, academic support, and administrative support to students, staff, and faculty. Students in this role will be trained on administrative tasks, customer service, and resources at Oakton College. Student Employees will provide as-needed services to Learning Center users. A typical day could include staffing front desks, answering phones, data entry, or completing a special project detailed by Learning Center staff.

Requirements

Must be currently enrolled at Oakton College in at least 6 credit hours during the Fall and Spring semesters.
Employment over the summer is allowed for students taking at least 1 credit class during the summer, or students continuing registration into the following Fall semester.
Must have an overall GPA of 2.0 or higher and be in good standing at Oakton College.
Able to stand and sit for extended periods of time.
Demonstrated reliability and responsibility.
Friendly, flexible, organized, courteous, and punctuality a must.
Demonstrated ability to work independently or as a team.
Eligible to work in the United States.

Nice To Haves

Exceptional communication and organizational skills with strong detail orientation preferred.
Proficiency and experience using Microsoft Office and Google technology (GSUITE), as well as, upcoming new technology preferred.
Speaking additional languages is helpful, but not required, to serve the student population.

Responsibilities

Provide customer service, academic support, and administrative support to students, staff, and faculty.
Staff front desks.
Answer phones.
Perform data entry.
Complete special projects as detailed by Learning Center staff.
Continuous training on technology, campus resources, cultural competency and equity to all students.
Perform accepted assignments as described in the terms outlined by the supervisor and staff.
Provide office support with general projects including but not limited to: data entry, GradesFirst, copying, and marketing.
Participate in professional and academic goal setting for the semester.
Promote Learning Center activities and workshops.
Maintain confidentiality and secure handling of paperwork containing personal or academic information.
Refer visitors and students to proper resources/offices based on an individual's need.
Communicate with staff and supervisor regarding any challenges, issues, or new ideas that arise during the day in completing processes and tasks.
Process calculator loans.
Complete other projects as assigned.