Learning and Technology Support

Jacksonville University•Jacksonville, FL

3d•Onsite

About The Position

The Learning and Technology Support position provides comprehensive technical support and educational technology guidance to faculty, staff, and students, serving as the primary point of contact for Blackboard Ultra and other university teaching technologies. This role combines hands-on technical assistance with educational technology implementation, including training faculty on emerging AI and VR/AR tools, supporting video content creation, and maintaining specialized facilities like the One Button Studio and Digital Literacy Lab. The position requires knowledge in learning management systems administration and emerging educational technologies. This position works collaboratively with the Academic Technology team to recommend and deploy engaging content through media and tools.

Requirements

Experience working in higher education, or online administration
Broad-based knowledge and skill in operating a variety of software applications used in multimedia and learning management systems.
Experience working specifically with the Blackboard.
Ability to work and train in both PC and Macintosh environments.
Strong knowledge of Microsoft operating systems, basic networking principles, web browser, email client, and integrated office suites and web-based development tools.
Ability to work cooperatively with others and ability to deliver effective oral and written communications.
Willingness to participate in special training programs and classes as required.
Demonstrated ability to work independently and the ability to work collaboratively with faculty, staff, and students.
Possess and demonstrate capacity for problem determination and resolution, specifically related to problems of a technical nature.
Possess and demonstrate high attention to detail and ability to prioritize competing tasks and responsibilities.
Possess and demonstrate excellent customer service, cooperation, and team working skills/abilities
Position requires excellent dependability, integrity, and confidentiality.
A wide degree of creativity and latitude is expected.

Nice To Haves

Master’s degree preferred in instructional design, instructional technology, computer science or related field.
Higher Education experience

Responsibilities

Provide daily technical assistance to faculty, staff, and students across all university teaching technologies, with specialized focus on Blackboard Ultra.
Assist in training faculty in the use of Blackboard and other instructional technology tools
Respond promptly to user inquiries via phone, email, and in-person consultations regarding online learning platforms and educational technology issues
Serve as an institutional administrator for Blackboard, maintaining system integrity and user access
Assist in identifying, evaluating, and integrating innovative educational technologies into both online and ground-based courses
Support development of technology-driven instructional solutions that enhance student engagement and learning outcomes
Create comprehensive training resources and documentation to support independent learners and provide ongoing faculty support
Maintain and update the Academic Technology website to ensure current and accessible information
Monitor and provide technical support for specialized facilities including One Button Studio, Podcasting studio, and Digital Literacy Lab
Provide assistance for faculty video content creation, including support for basic video production and editing.
May be required to perform other job related duties other than those specifically delineated in this description.

Benefits

Generous paid time off, including vacation, sick leave, jury duty, and bereavement leave
Paid Federal Holidays
Additional time off for Thanksgiving, Winter holidays, and Spring Break
FSA/HSA eligibility
Retirement plan with a dollar-for-dollar University match of up to 6% following the vesting period
Robust health benefits (medical, dental, vision)
100% Employer-Sponsored benefits: Short Term Disability (buy-up option available), Long Term Disability, Employee Assistance Program, Life Insurance, Parent Leave
Additional benefit options: Accident coverage, Pet Insurance, Legal, Critical Illness, Dependent Life
Tuition benefits for employees, spouses, and dependent children up to 26 years of age
Domestic Partner benefit eligibility
Veteran and Military Service Support Program
Discounted on-campus dining meal plans; 2 free meals per week during Fall and Spring semesters
Monthly wellness initiatives
Service awards & Recognition programs
10% discounts at the on-campus JU Bookstore, School of Orthodontics
Free Microsoft Office downloads to personal computers/devices
Free on-campus parking
Access to campus amenities, including the fitness center, resort-style pool, and library