Learning and Organizational Development Educator

Northwell Health

14h•Onsite

About The Position

Facilitates ongoing formal training sessions for the Revenue Cycle Learning & Development Program at the Center for Learning and Innovation and other venues related to Patient Access Services and Financial Counseling. Educates Health System staff on revenue cycle initiatives. Provides direction to site liaisons on insurance processing. Identifies skill or knowledge gaps among the organization's employee population and develops training content in response to identified training needs. Conducts on-site support post-new hire training to ensure the new hire is applying the concepts learned during training to the real-world environment. Facilitates rounding sessions at the assigned site(s) to identify trends and additional training opportunities. Creates a partnership with site leaders and team members to cement status as a resource for all training-related needs. Creates and maintains course content, manuals, or other training materials. Implements interventions meant to address performance issues or gaps and monitors program progress to completion. Assesses the impact of training programs by measuring employee understanding of the subject matter. Creates a development track for students based on gaps identified during training. May assist with management or executive development programs. Selects training tools or training delivery mechanisms, based on the material being taught and the audience being targeted. Gathers data describing organizational structures, business and operating procedures, reporting relationships, and team interactions. Coordinates guest trainers or subject matter experts. Conducts needs assessments, focus groups, or employee interviews with the goal of identifying areas for improvement. Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Requirements

Must be willing and able to travel across sites/regions based on training needs.
Must be flexible to cover varied shifts (including weekends/overnights) as needed.
An engaging facilitator with excellent communication skills.
Must have executive presence to facilitate and maintain high standards of training in the classroom.
Ability to work autonomously and deliver projects according to set standards and deadlines.
Resourceful and solution-oriented mindset.

Responsibilities

Facilitates ongoing formal training sessions for the Revenue Cycle Learning & Development Program.
Educates Health System staff on revenue cycle initiatives.
Provides direction to site liaisons on insurance processing.
Identifies skill or knowledge gaps and develops training content.
Conducts on-site support post-new hire training.
Facilitates rounding sessions to identify trends and training opportunities.
Creates a partnership with site leaders and team members.
Creates and maintains course content, manuals, or other training materials.
Implements interventions to address performance issues or gaps and monitors program progress.
Assesses the impact of training programs by measuring employee understanding.
Creates a development track for students based on identified gaps.
May assist with management or executive development programs.
Selects training tools or delivery mechanisms.
Gathers data describing organizational structures, business and operating procedures, reporting relationships, and team interactions.
Coordinates guest trainers or subject matter experts.
Conducts needs assessments, focus groups, or employee interviews.
Operates under general guidance and makes independent decisions on course of action.
Performs related duties as required.
Travels across sites/regions based on training needs.
Covers varied shifts (including weekends/overnights) as needed.