Learning and Development Specialist

International SOS•San Antonio, TX

13d

About The Position

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. The Learning and Development Specialist will assess, develop and support the educational needs of internal and external stakeholders through creating and delivering effective training programs, thereby improving the quality of service delivered to the TRICARE Overseas Program.

Requirements

Effective facilitation skills in a variety of formal and informal settings such as one-on-one, small and large groups, with peers, direct reports, and leaders.
Proven experience in designing training and education events.
Extensive knowledge of instructional design theory and learning principles.
Familiarity with traditional and modern training methods, tools and techniques.
Sound decision making and organisational skills.
Ability to present complex information to a variety of audiences.
Effective Written and Verbal Communication, Interpersonal Communication, Problem Solving, Critical Thinking, Planning Skills, Time Management, Attention to Detail, Decision Making.
Either experience in training and mentoring, or proficiency in TRICARE Operations case management.
Excellent verbal and written English language skills.

Nice To Haves

Recommended minimum 2 years TRICARE Operational experience.

Responsibilities

Induct new hires to the business and conduct orientation sessions in classroom, virtual, and e-learning modalities.
Deliver creative training programs (classroom, virtual, and e-learning) for external and internal stakeholders of TRICARE.
Design and develop training materials, job aids, hand-outs, e-learnings, and manuals to meet specific and appropriate training needs, keeping these updated, and ensuring all materials reflect our brand.
Determine training needs and requirements for an individual or group by consulting with managers, conducting job analysis, feedback from annual performance appraisals and consultation and talking with employees.
Work with managers to identify and address learning issues and new educational needs regarding specific employees or departments by evaluating strengths and weaknesses.
Maintain understanding of new trends, educational and training techniques, tools, methods and deploy these as necessary and appropriate.
Build and deliver refresher training and education programs for internal and external stakeholders.
Periodically evaluate ongoing programs to ensure that they reflect any changes.
Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
Maintain the Learning Management Systems by ensuring user data is complete and accurate.
Create an environment that is conducive to learning.
Keep accurate learning and development records.
Participate actively in the trainer calibration process, both local and globally.
Champion learning by having a personal development plan in place that is progressed and updated.
Encourage completion of evaluation surveys by all recipients of training activities.
Act on evaluation data to improve on delivery.
Share operational, learning and development best practices within the organisation and L&D Community.
Keep own operational technical/functional skills and knowledge up to date through ‘back to the floor’.
Work closely within the TOP quality team feedback, client feedback and output of customer journeys to identify opportunities for service improvement.
Participate in ad-hoc projects, taking the lead where appropriate for the development of new training programs & platforms.
Assist with the TRICARE Fundamentals Course in-residence or complete the TRICARE Online Certification Course.