Learning and Development Specialist

Renewal by Andersen | Esler Companies•Austin, TX

About The Position

As a Learning and Development Specialist for Esler Companies - Renewal by Andersen you'll be responsible for leading training sessions with teammates, to help them reach their full potential. You will work closely with both the training department and coaching department to assist with multiple aspects of ongoing training.

Requirements

High School Diploma or equivalent preferred.
Experience managing a team preferred.
Highly motivated, self-driven, and detailed oriented.
Nurturing and professional attitude.
Reliable attendance and punctuality.
Ability to demonstrate your knowledge of the scripting, verbatim.
Microsoft office proficient, especially excel.
Strong note taking abilities and attention to detail.
Ability to deliver positive, yet honest feedback to teammates based on performance.
Ability to organize and prioritize based on the needs of the organization.

Responsibilities

Reviewing best practice scenarios with teammates to test their knowledge of the business.
Leading group role plays centered around specific areas of scripting that we wish to improve on.
Listening to recorded calls with teammates, and then offering feedback on areas that need improvement.
Assisting with initial training role plays when needed.
Reviewing calls sent back by other departments for quality control and training opportunities.
Training teammates on taking incoming calls from Traditional media source inquiries.
Finding missed opportunities through our software.
Conducting seasonal trainings.
Gather and send data to other departments.
Other job duties as assigned.