Learning and Development Specialist
About The Position
The Learning & Development Specialist serves as a training resource across Corporate and Contact Center functions. Key responsibilities include coordinating and delivering learning opportunities that build foundational skills, support day-to-day performance, and extend education to Employee Resource Groups. This role executes learning opportunities in support of the L&D strategy and partners with the People Team to achieve organizational development goals. The L&D Specialist also manages the day-to-day functions of the Learning Management System, ensuring accurate records, content availability, and system integrity.
Requirements
- Bachelor's degree in Instructional Design, Human Resources, Organizational Development, related field, or equivalent experience
- 2–3 years of experience in a training coordinator, training specialist, or L&D role
- Experience facilitating and creating learning opportunities for diverse audiences in a contact center or corporate environment
- Hands-on experience managing the day-to-day operations of a Learning Management System
- Familiarity with AI-powered tools and technologies
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Strong written and verbal communication skills; must have strong presentation/delivery skills
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams)
- Ability to work effectively both independently and as part of a team
Nice To Haves
- Experience with e-learning authoring tools (e.g., Camtasia, Captivate, Vyond) preferred
- Ability to travel up to 15%
Responsibilities
- Partner with Contact Center stakeholders and managers to identify learning gaps and training needs for individual contributors, supporting key programs such as Development for All and the Bridge Academy
- Facilitate engaging in-person and virtual instructor-led training sessions for individual contributors and specialized audiences, including Employee Resource Groups (ERGs)
- Maintain and optimize the Learning Management System, including course creation, assignments, enrollment, attendance tracking, reporting, and troubleshooting
- Coordinate end-to-end training logistics, including scheduling, communications, materials, and session execution
- Generate regular reports and dashboards on training metrics, outcomes, and program participation
- Contribute to the design and development of learning programs, courses, and job aids
- Leverage AI-powered tools and technologies to enhance learning content creation, delivery, and overall efficiency
- Collect and evaluate participant feedback to drive continuous improvement in learning programs
- Support new program launches and ongoing L&D initiatives
- Perform additional duties as needed, including supporting People Team initiatives and providing coordination support for Employee Resource Groups (ERGs) such as event planning and other tasks as needed
Benefits
- Annual Bonus Potential: 5%
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
