Learning and Development Facilitator

Waukesha State Bank•Waukesha, WI

18h•Onsite

About The Position

Bring learning to life at Waukesha State Bank! We're looking for an engaging, energetic Learning and Development Facilitator who loves helping people learn, grow, and succeed. In this role, you'll be the face of learning for entry- to mid-level employees across the Bank, delivering everything from new hire onboarding to retail training in lending, teller, and new accounts. You'll create a welcoming, engaging learning experience through a variety of techniques-including discussion, role play, team activities, hands-on exercises, and virtual learning-while adapting your approach to keep learners engaged and make training meaningful. This is more than simply standing in front of a classroom. You'll help ensure our training stays relevant, accurate, and aligned with the way we do business at WSB. You'll collaborate with subject matter experts and department leaders, identify opportunities to enhance existing programs, develop new learning content, and help maintain resources within our learning management system and intranet. You'll also support retail supervisors through mentorship and sales training, facilitate quarterly leadership roundtables, assist with L&D technology such as Cornerstone, OnDemand and Articulate360, and have opportunities to represent WSB through financial literacy initiatives and professional learning events throughout Waukesha County.

Requirements

At least three years of retail banking experience.
Strong operational knowledge and accuracy.
Working understanding of consumer lending.
Confidence to translate experience into engaging learning.
Creative, organized, and detail-oriented.
Comfortable working independently.
Able to build strong relationships across the Bank.

Nice To Haves

Engaging and energetic personality.
Natural communicator.
Genuine satisfaction in helping others reach their potential.

Responsibilities

Deliver new hire onboarding and retail training in lending, teller, and new accounts.
Create a welcoming and engaging learning experience using various techniques.
Adapt training approaches to keep learners engaged and make training meaningful.
Ensure training stays relevant, accurate, and aligned with business practices.
Collaborate with subject matter experts and department leaders.
Identify opportunities to enhance existing programs.
Develop new learning content.
Maintain resources within the learning management system and intranet.
Support retail supervisors through mentorship and sales training.
Facilitate quarterly leadership roundtables.
Assist with L&D technology such as Cornerstone, OnDemand and Articulate360.
Represent WSB through financial literacy initiatives and professional learning events.