Learning and Development (L&D) Coordinator

Kentro•McLean, VA

8d•Hybrid

About The Position

Kentro is hiring for a Learning & Development Coordinator to support our Corporate People Services - Learning and Development Team. This role is located in McLean, VA and offers a hybrid work environment. The company emphasizes innovation, collaboration, professional growth, and making a positive impact.

Requirements

At least one year of related work experience.
Bachelor’s degree in Human Resources, Business Administration, or a related field preferred or equivalent years of relevant experience.
People-First Mindset: Warm, approachable, and service-oriented.
Strong Communicator: Clear, professional verbal and written communication skills.
Organized & Detail-Oriented: Able to juggle multiple tasks and have great attention to details.
Tech-Comfortable: Willing to learn HR systems and comfortable with Microsoft Office tools (Outlook, PowerPoint, Excel, and Word).
Proactive Learner: Curious, motivated, and excited to grow your HR/L&D knowledge.
Trustworthy: Exercises discretion and sound judgment always.
Growth Mindset: Looking forward to continuously growing.
Prolonged periods of sitting at a desk and working on a computer.

Nice To Haves

LMS Admin Experience: Experience in managing LMS (as laid out in the LMS Administration section)
e-Learn Authoring Experience: Experience in building e-learns
Training Needs Analysis: Hands-on experience supporting or conducting training needs analyses (e.g., stakeholder interviews, surveys, skills gap assessments); leading the design of the analysis framework is not required.
Training Effectiveness Measurement: Familiarity with recognized methodologies for assessing training effectiveness (e.g., Kirkpatrick, Phillips, or similar) and applying them to evaluate program/training impact.

Responsibilities

Manage the day-to-day administration of the LMS (Cornerstone OnDemand), including user enrollment, course assignments, and curriculum management.
Monitor completion rates, generate reports, and follow up with employees pending training completion.
Troubleshoot learner-facing LMS issues and serve as the first point of contact for platform support.
Support the rollout of new LMS features and assist with system upgrades or migrations as needed.
Prepare and manage all facilitation logistics, including calendar invitations, pre-work materials, attendance tracking, and post-session surveys.
Gather learner feedback and partner with senior L&D staff to continuously improve program quality.
Support the development of facilitator guides, job aids, and supporting materials using MS365 tools (PowerPoint, Excel, and Word).
Develop and execute training communications plans, including drafting invitation emails, reminder cadences, manager notifications, and post-training follow-ups in alignment with the comms team’s standards and channels.
Support capturing learning needs and objectives in partnership with PMOs, HR and other relevant teams.
Assist in the identification of appropriate training effectiveness methods.
Support content development, which includes support in building slides, creating and building e-learns using e-learn authoring tools (Articulate360).
Publish content on the LMS.
Monitor the Learning and Development ticket portal and independently triage, evaluate, and resolve L&D requests, escalating only complex matters.
Maintain up-to-date ticket statuses and ensure requests are acknowledged and resolved within defined SLAs.

Benefits

Paid time off
Healthcare benefits
Supplemental benefits
401k including an employer match
Discount perks
Rewards
Education reimbursement for certifications, degrees, or professional development
Flexibility for professional growth and networking
Funds for activities – virtual and in-person (happy hours, holiday events, fitness & wellness events, annual celebrations)
Charity galas/events