L&D Coordinator

Klaviyo•Boston, MA

3d•$25 - $38•Hybrid

About The Position

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Role At Klaviyo, we’re Built Different: a company of builders who take ownership, operate with candor, and believe we’re 1% done. That mindset shapes how we think about the employee experience. Every program, every learning opportunity, every growth moment should reinforce what makes this company special and make Klaviyos feel proud to be here. Klaviyo's HRBP and Talent & Learning team moves fast. We run large-scale training programs, manage cyclical people processes, and support a team of global HRBPs, L&D and Performance Management program owners - and we need someone who can keep it all running smoothly and make it run smarter over time. As our L&D Coordinator, you'll be the operational backbone of the Talent & Learning and team. You'll own the logistics, coordination, and follow-through that make our programs land well - and you'll help us build the systems and automations that make the whole operation more efficient. This role reports directly to the Head of Global HRBP, Talent & Learning.

Requirements

Bachelor's or Master's degree in HR, Industrial Relations, Organizational Psychology, or a related field
At least one HR-related internship or hands-on experience in a people-facing environment
Sharp organizational skills — you don't drop balls
Clear, direct communicator in writing and in person
Genuinely curious about AI and excited to use it to build better processes, not just talk about it
Comfortable operating in ambiguity and asking good questions when you need clarity
Believes everything is a work in progress — and sees that as an opportunity, not a problem

Responsibilities

Coordinate scheduling, setup, and communications for trainings and workshops across People Leaders, all Klaviyos, and the HRBP team
Build, update, and format training materials, job aids, and resource libraries in partnership with L&D Specialists
Administer Sana Learning - uploading content, managing enrollments, pulling completion reports, and troubleshooting access
Track program data including attendance, survey results, and completion rates; summarize findings to inform program decisions
Support calibration cycles - scheduling, drafting comms, notetaking, and tracking decision changes
Design and facilitate retrospectives with HRBPs and key partners at the close of cycles or major project launches
Coordinate with external facilitators and vendors on logistics, scheduling, and materials
Own the HRBP + T&L team collaboration strategy, from planning team meetings and offsite topics, and communicating and tracking takeaways and follow-up items.
Partner with team leads to track OKRs and goals across the Talent & Learning and HRBP functions
Identify manual, repetitive processes and build automations to eliminate them - using AI tools, workflows, or whatever gets the job done