LEAF Cash Application Associate

Computer Task Group, Inc•UNAVAILABLE, UNAVAILABLE

4h•Remote

About The Position

CTG is seeking to fill a LEAF Cash Application Associate opening for our client. This is a remote, 3-month duration position. The role involves applying customer payments accurately and timely, processing various types of cash receipts, creating payment batches, and reconciling bank reports. Responsibilities also include researching and resolving unapplied cash, payment exceptions, discrepancies, and customer disputes, as well as processing customer/dealer refunds, overpayments, adjustments, and credit card chargebacks. The associate will research unapplied checks, prepare reports for unapplied cash, returns, and wires, and collaborate with internal departments to resolve payment and reconciliation issues while adhering to risk, regulatory, and internal control requirements. The scope includes cash application, payment processing, account reconciliation, research, and exception resolution, maintaining accurate records, and escalating issues as required. This position is not supervisory.

Requirements

Cash application, accounts receivable, payment processing, or reconciliation experience.
Understanding of customer payments and invoices.
Strong computer, analytical, research, and communication skills.
High attention to detail and accuracy.

Nice To Haves

Banking, financial services, leasing, or accounting experience.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Responsibilities

Apply customer payments accurately and timely.
Process cash receipts including lockbox, credit cards, ACH/portal payments, wires, and checks.
Create payment batches and reconcile bank reports to cash receipts.
Research and resolve unapplied cash, payment exceptions, discrepancies, and customer disputes.
Process customer/dealer refunds, overpayments, adjustments, and credit card chargebacks.
Research unapplied checks and determine appropriate account application.
Prepare reports for unapplied cash, returns, and wires.
Collaborate with internal departments to resolve payment and reconciliation issues.
Follow risk, regulatory, and internal control requirements.
Maintain accurate records and escalate issues as required.