Cash Application Associate

Helena Agri-Enterprises, LLC•Collierville, TN

4h•Onsite

About The Position

The Cash Application Associate identifies and resolves lockbox exception items. Ensures efficient and accurate exchange of customer payment information through the electronic interface between the lockbox bank's payment system and Helena's accounts receivable (A/R) system. Assists in reconciling disputed customer accounts where the dispute involves payment transactions and/or cash application issues. Uses Oracle A/R system tools and exception reporting and identifies all customer payment transactions that cannot be completed by the automated lockbox process. Researches exception items through the use of Oracle and information from the lockbox bank and contacts the location or customer directly to determine proper handling. Completes transactions by making appropriate entries in Oracle A/R. Communicates regularly with the lockbox bank, Helena credit team and sales locations in researching and resolving exception items. Provides excellent customer service to all internal and external customers. Other work-related duties as assigned by leader. Reliable and regular attendance is required. Follows all company policies and procedures.

Requirements

High school diploma or equivalent is required.
Two years of related work experience is required.
Computer skills including working knowledge of Microsoft Office are required.
Ability to read, write and speak in English is required.
Valid U.S. driver's license is required and must meet all company requirements to operate a Helena vehicle.
Successful completion of a drug screen and background check is required for all positions at Helena.

Nice To Haves

Working knowledge of Oracle applications is preferred.
Problem-solving skills.
Communicating in Spanish is a valuable skill at Helena.

Responsibilities

Ensures efficient and accurate exchange of customer payment information through the electronic interface between the lockbox bank's payment system and Helena's accounts receivable (A/R) system.
Assists in reconciling disputed customer accounts where the dispute involves payment transactions and/or cash application issues.
Uses Oracle A/R system tools and exception reporting and identifies all customer payment transactions that cannot be completed by the automated lockbox process.
Researches exception items through the use of Oracle and information from the lockbox bank and contacts the location or customer directly to determine proper handling.
Completes transactions by making appropriate entries in Oracle A/R.
Communicates regularly with the lockbox bank, Helena credit team and sales locations in researching and resolving exception items.
Provides excellent customer service to all internal and external customers.
Other work-related duties as assigned by leader.
Reliable and regular attendance is required.
Follows all company policies and procedures.

Benefits

Health, Dental & Vision Insurance STARTS THE SAME DAY YOU DO!
Earn up to $3,000 in Reward Dollars from Helena for your Health Savings Account (HSA).
Access your earned pay between paydays through Earned Wage Access (EWA) with DailyPay.
Helena's robust 401(k) Savings Plan offers you a 100% company-match up to 5% starting on your first day. As your years of service with Helena increase, so does our company-match - up to 10% based on your contribution amount.
Three-year vesting on company-match with 1,000 hours of service.
Employees are eligible for paid time off and holiday pay.
This position is eligible for overtime pay.
Free Term Life Insurance at 1x your annual base pay - paid for by Helena at no cost to you.
Free Short & Long-Term Disability.
Up to four weeks of paid Parental Leave.
Education Assistance.