Lead Warranty Claims & Governance Manager

GE Vernova•Atlanta, GA

4d•Remote

About The Position

The Lead Warranty Claims and governance Manager will serve the Global Site Issue Management (GSIM) team and report directly to the NU Global Warranty Leader. The Warranty Manager team is responsible for evaluating and dispositioning warranty claims for GE Gas Power Customers per individual contract terms and conditions. The lead warranty claims, and governance manager will also support the NU global warranty leader in establishing the global warranty governance framework.

Requirements

Bachelor’s Degree in Engineering from an accredited university
3 years’ experience in warranty claims processing (contract terms and conditions, warranty policy)

Nice To Haves

Leadership mindset
Highly collaborative with demonstrated capability for driving change
Ability to identify Customer & business challenges and create ideas that meet both GE and customer interests
At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
Strong communication & interpersonal skills
Brings high level of energy to the workplace and inspires others
Demonstrated capability in working within a matrixed global organization
Customer-focused with clear, concise written and oral communications to the appropriate level
Restless dissatisfaction with “the way things are done” …focused on continuous improvement
Data driven but decisive despite ambiguity
Humble, open, collaborative, and continuously learning
Passionate team member
Proactive thinker, able to anticipate outcomes and see around corners
Track record of building trust and credibility with others through results
Confidence to make decisions based on understanding product/process risks
Stretches limits with thinking, challenges the status quo
Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
Basic knowledge of LEAN techniques

Responsibilities

Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
Review technical case resolution to support claim validity and disposition
Use Lean to drive culture, continuous improvement, and workstream productivity
Generate ideas to maximize Customer value and GE Gas Power business growth
Lead the new warranty governance framework operationalization and process improvements