Lead Virtual Block Specialist

Cox Communications • Bridgeton, MO

18d • Onsite

About The Position

The Lead Virtual Block Specialist is a producing Auction Support Specialist who provides direction, training, leadership, and technical expertise to other Auction Support Specialists. This role supports multiple lanes and auctions across the country, working virtually with auctioneers to ensure accurate system information, verify vehicle run order, review Simulcast bids, and communicate arbitration and other vehicle announcements.

The specialist records lane and Simulcast bid amounts, enters customer data, processes sold units, and verifies or enters vehicle lights using the AS400 system. The role monitors lane performance, troubleshoots issues with location IT Technicians, trains assigned team members, and participates in Virtual Block Specialist activities. The position also collaborates with VBS leadership and team members to resolve problems and improve and measure client experience, while modeling Cox Automotive values and supporting workplace safety.

This position has no remote work option and must be performed at a specified Cox location. It is a day-shift role with no travel. The hourly base pay range is $20.10–$30.10, with potential additional compensation through commission and/or an incentive program. Employment requires clearing a pre-employment drug test. Candidates must be authorized to work in the United States without current or future sponsorship.

Requirements

• High school diploma or GED and 7 years of experience in a related field; alternatively, a different combination may qualify, such as a degree or certification beyond a high school diploma/GED in a related discipline and 5 years of related experience, or 9 years of related experience.
• Ability to serve as a team lead and provide general guidance, direction, training, and technical assistance to less experienced associates.
• Strong problem-solving and organizational skills.
• Ability to remain focused and composed during fast-paced sale-day activities.
• Ability to foster productive and professional internal and external business relationships.
• Strong communication and interaction skills.
• Effective time management, client service, and organizational skills.
• Strong work ethic, ability to multitask, and comfort working in a fast-paced, detail-oriented environment.
• Ability to regularly stand, walk, reach, talk, and hear.
• Ability to lift 1–10 pounds.
• Close, distance, and color vision, depth perception, and ability to adjust focus.
• Must clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Three or more years of auction block experience.
• Proficient computer and software skills.
• AS400 experience.

Responsibilities

• Use the AS400 system to record lane and Simulcast bid amounts, enter customer data, process sold units, and verify or enter vehicle lights.
• Support multiple lanes and auctions across the country.
• Work virtually with auctioneers to verify that system information accurately represents each vehicle.
• Verify vehicle run order to ensure the correct vehicle is keyed and sold.
• Operate the virtual monitor and work with auctioneers to review Simulcast bids.
• Provide arbitration and other vehicle announcements to support the auctioneer.
• Build and maintain close working relationships with auction leadership and Virtual Block Specialist team members.
• Monitor lane performance and troubleshoot issues with location IT Technicians.
• Provide training to assigned VBS team members.
• Perform Virtual Block Specialist activities as needed and as part of the regular schedule.
• Collaborate with VBS leadership and team members to identify and solve problems and improve and measure client experience.
• Model Cox Automotive values and ensure employees are treated with respect.
• Follow safety and health procedures, model safe behaviors, and cooperate with safety leadership in support of Safety Excellence.
• Perform other duties as assigned by leadership.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning benefits.
• Potential paid sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED