Lead Veterinary Technician

Alliance Animal Health•The Villages, FL

2d•$23 - $28

About The Position

The Veterinary Technician Team Lead is responsible for overseeing daily operations, maintaining workflow efficiency, supporting the medical team, and ensuring a high standard of patient care and client experience. This role serves as the bridge between staff and leadership.

Requirements

An experienced veterinary technician with at least 1-year professional experience in a leadership role is required.
Strong leadership and decision-making abilities.
Excellent communication and conflict resolution skills.
Consistent punctuality and reliability in adherence to scheduled shifts.
Availability to work some weekend shifts.
Ability to multitask in a fast-paced environment.
Problem-solving mindset with high accountability.
Comprehensive knowledge of veterinary procedures, preventative care, and hospital operations.
Expertise in safe and low-stress animal restraint techniques.
Proficiency in various sample collection methods, including blood, urine, fecal, and skin specimens.
Experience in radiographic positioning and image capture.
Experience in anesthesia administration and surgical monitoring.
Commitment to professional ethics and continuous learning.

Nice To Haves

A certified veterinary technician with an active license in FL would be preferred, but is not required.

Responsibilities

Maintain smooth patient flow from check-in to discharge
Monitor wait times and adjust staffing/assignments as needed
Ensure all appointments and walk-ins are triaged appropriately
Identify and resolve bottlenecks in real time
Support estimate compliance
Ensure all services and charges are captured appropriately
Lead by example in professionalism, efficiency, and attitude
Hold team members accountable to SOPs and performance expectations
Provide real-time coaching and redirection
Support onboarding and training of new team members
Ensure accurate and complete patient histories
Verify treatments, diagnostics, and charges are completed correctly
Assist with critical cases and high-acuity patients as needed
Ensure timely communication with clients
De-escalate client concerns professionally and confidently
Maintain a compassionate, service-driven environment
Act as liaison between DVMs, CSRs, and technicians
Provide clear direction during shifts
Escalate concerns to Practice Manager when needed

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)
Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.