Lead Veterinary Receptionist

Vetcelerator • Des Moines, IA

21h • Onsite

About The Position

Fleur Pet Hospital is seeking an experienced and dependable Lead Receptionist to manage front desk operations. This role involves client interaction and essential behind-the-scenes tasks to ensure the clinic runs smoothly. Fleur Pet Hospital is a locally owned, full-service veterinary clinic committed to providing high-quality care for pets and peace of mind for their families, valuing kindness, respect, and teamwork.

Requirements

• Previous experience in a veterinary, medical, or high-volume customer service setting
• Strong organizational and problem-solving skills
• Ability to multitask and stay composed in a fast-paced environment
• Comfortable with computers, scheduling systems, and basic administrative tools
• A professional, calm approach when handling client concerns
• A genuine passion for animals and client care
• Resume
• Inventory
• BASIC Emergency Operations
• Ownership
• Payments
• Records
• Scheduling
• Teamwork
• Customer Service

Responsibilities

• Serve as the primary point of contact for client service and front desk operations
• Deliver a consistent, high-quality client experience from check-in to check-out
• Answer phones, schedule appointments, and manage client communications
• Oversee appointment flow and help maintain an efficient daily schedule
• Assist with staff scheduling using Stripe
• Order clinic supplies and pet food, and manage inventory levels
• Enter invoices and maintain accurate financial and inventory records
• Process payments and assist with billing inquiries
• Keep the reception area clean, organized, and welcoming

Benefits

• Competitive pay based on experience
• Paid time off and paid holidays
• Employee discounts on veterinary services
• A supportive, team-oriented environment
• Opportunities for growth and increased responsibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed