Lead Valet Attendant - The Nines Hotel

Towne Park•Portland, OR

14d•Onsite

About The Position

The Lead Valet Attendant orchestrates the hotel guest service experience and works alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role coordinates and performs administrative duties and provides troubleshooting or guidance when the manager is not on-site. The position is not a management role, but may involve responding to critical issues and making judgment calls when expediency is important. For non-urgent matters, the attendant reports facts to the manager and seeks direction. The role provides valet and related guest services, including greeting guests, parking and retrieving vehicles, assisting with bell services and guest inquiries, and maintaining accurate vehicle, ticket, and revenue records. The work schedule is PM swing shift, with 4–10-hour shifts Thursday through Monday. The position pays $20 per hour plus tips.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver’s license and clean driving record; must maintain both.
Ability to drive a manual-transmission vehicle.
Ability to speak, read, and write Standard English; comprehend simple instructions and short correspondence; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with guests, clients, and associates.
Ability to follow written, oral, or diagrammed instructions using reasoning and understanding.
Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
Ability to perform the stated physical demands, including extended sitting or standing, walking, possible running, climbing stairs, and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor; greet guests within 30 seconds and deliver the site’s hospitality standards.
Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles safely.
Handle guest complaints and difficult situations with accuracy and composure.
Use proper phone etiquette, remain in designated areas when not assisting guests, provide room presentations for bell services, deliver and pick up items from guest rooms, and assist with directions, taxis, reservations, and other inquiries.
Maintain detailed knowledge of the hotel facility, outlets, meeting rooms, amenities, local attractions, parking rates, and other relevant information.
Promote teamwork, lead by example, communicate effectively, guide coworkers in guest service, assign routine roles, and assign non-routine roles as directed by the Account Manager.
Reduce staffing during a shift using an approved method when directed by the Account Manager and business conditions require it.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys; complete vehicle ticket information, damage surveys, and claim-check receipts; and secure keys.
Ensure staff do not provide lift services to hotel or hospital guests; check wheelchairs for safe operation before use and clean them afterward.
Protect guest confidentiality and the security of customer financial and identifying information.
Assist the Account Manager with work schedules and notify associates of schedule changes or openings as directed.
Identify and collect revenue for vehicles, complete cash drop slips and envelopes, prepare shift reports and paperwork, and reconcile revenue and tickets at the end of each shift.
Complete required Wheelchair Safety Training.