Lead Valet Attendant - The Nines Hotel

Towne Park • Portland, OR

13d • Onsite

About The Position

The Lead Valet Attendant orchestrates the hotel guest service experience and works alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role also involves coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The position is not a manager role, but may involve handling critical issues and making judgment calls when expediency is important. For non-urgent matters, the attendant reports the facts to the manager and seeks direction.

The attendant greets and assists guests, parks and retrieves vehicles, provides bell services and information, and helps lead coworkers in delivering guest service. The role also includes handling vehicle keys, claim checks, ticket records, revenue, cash drops, shift reports, and schedule-related communications. Work is primarily outdoors, sometimes for the entire shift, and may involve exposure to extreme heat and cold.

Requirements

• High school diploma or GED.
• At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Complete the Wheelchair Safety Training course provided by Towne Park.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver’s license and clean driving record, maintained throughout employment.
• Ability to drive a manual transmission.
• Ability to speak, read, and write Standard English; comprehend simple instructions and short correspondence; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to follow written, oral, or diagrammed instructions using reasoning and understanding.
• Ability to perform basic arithmetic with three-digit numbers, use American currency, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to meet the listed physical demands, including extended sitting or standing, walking, running, climbing stairs, and lifting or moving objects as described in the posting.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site’s hospitality standards.
• Open vehicle and hotel doors; check in arriving guests and explain parking and vehicle retrieval procedures.
• Park and retrieve vehicles safely and cautiously, and maintain composure when handling complaints and difficult situations.
• Use proper phone etiquette, remain in appropriate guest-service areas when not assisting guests, and provide bell services, including room presentations and delivery or pickup of items.
• Assist guests with directions, taxis, reservations, and other inquiries; maintain detailed knowledge of the facility, amenities, attractions, and parking information.
• Lead coworkers by example, communicate effectively, appoint associates to routine roles, assign non-routine roles as directed, and reduce staffing during a shift when directed by the Account Manager and business conditions require it.
• Issue claim checks after receiving vehicle keys, collect claim checks before returning keys, and complete vehicle ticket details, damage surveys, and claim-check receipts.
• Secure vehicle keys on a belt clip or in a locked key box.
• Do not provide lift services to hotel or hospital guests; offer a hand for assistance only. Check wheelchairs for safe operation before each use and clean them after use.
• Protect guest confidentiality in accordance with HIPAA requirements and secure customer financial and identifying information.
• Assist the Account Manager with work schedules and notify associates of schedule changes or openings on the manager’s behalf.
• Identify and collect revenue for vehicles; complete cash drop slips, cash drop envelopes, shift reports, and other shift paperwork accurately; reconcile revenue and tickets at the end of each shift.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED