Lead UX Designer

Global Payment Holding Company • Charlotte, NC

7d • Hybrid

About The Position

The Lead UX Designer owns user experience strategy and design for a strategic component of the Genius portfolio, one of Global Payments' flagship commerce and software platforms. Working closely with Product Management, Engineering, and Product Delivery teams, you will define experience strategy, drive customer-centered design, evolve design systems, and help shape the future of our digital commerce experiences.

Requirements

• Bachelor's Degree Relevant degree in UX Design, Human-Computer Interaction, Product Design, Interaction Design, Human Factors, Psychology, or a related field; equivalent experience may be considered in lieu of a degree
• Typically 8+ years of UX, Product Design, or related experience
• Experience designing customer-facing digital experiences across mobile and web platforms
• Experience partnering closely with Product Management and Engineering teams
• Experience developing user journeys, personas, and design strategies
• Experience establishing or evolving design systems and component libraries
• Strong portfolio demonstrating end-to-end product design work

Nice To Haves

• Experience in restaurant technology, hospitality technology, digital ordering, commerce platforms, or customer engagement solutions
• Experience designing omnichannel experiences spanning mobile, web, kiosk, and point-of-sale environments
• Experience leading UX modernization initiatives
• Experience managing or partnering with external user research providers
• Experience mentoring designers or supporting the growth of a UX practice

Responsibilities

• Define and evolve the user experience vision across mobile, web, kiosk, and point-of-sale experiences, ensuring a cohesive and intuitive customer journey.
• Lead user-centered design efforts from discovery through delivery, partnering closely with Product Management and Engineering to create engaging and effective user experiences.
• Own personas, journey maps, experience frameworks, and interaction models that inform product strategy and design decisions.
• Establish and evolve scalable design systems, component libraries, and reusable design patterns that improve consistency and accelerate delivery across products.
• Partner closely with Engineering to strengthen UX-to-development workflows, ensuring designs are efficiently translated into high-quality experiences.
• Conduct and oversee user research activities, including usability testing, customer interviews, journey mapping, and prototype validation. You may also partner with external research vendors to gather customer insights.
• Create wireframes, prototypes, user flows, and high-fidelity designs that effectively communicate design solutions and support stakeholder alignment.
• Champion accessibility, usability, and modern UX best practices while helping improve UX maturity and integration within the Product Development Lifecycle (PDLC).
• Act as a UX advocate across the organization, influencing product direction and helping drive the modernization of customer-facing experiences.

Benefits

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior