Lead - UX Delivery

United Airlines•Chicago, IL

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. The UX Delivery Lead will be responsible for supporting and delivering an engaging user experience for a specific employee audience within Operations IT, transforming unmet user needs and business opportunities into successful employee tools. This position will be a single point of contact for UX work within a specific domain, assessing upcoming project needs and overseeing all UX work and deliverables. The Delivery Lead will represent the Employee UX team and be responsible for socializing and enforcing the team’s design standards for our desktop and mobile applications with stakeholders and solution partners to ensure consistency throughout the Operations portfolio.

Requirements

Bachelor's degree in Human-Computer Interaction, information design, communications, Computer Systems or other relevant fields
3+ years of relevant experience in UI/UX design or UX research
Understanding of HTML, JavaScript & CSS and design frameworks such as iOS, Android and Material Design
Experience supporting UX deliverables for eCommerce or enterprise applications; airline or travel industry preferred
Experience creating or reviewing wire frames, visual design comps and design specification documents
Ability to lead a UX team and develop consensus with cross-functional stakeholders and partners
Positive attitude and be able to work effectively in a team
Strong sense of accountability and drive to get results
Excellent verbal and written communication skills
High attention to detail but able to work quickly to meet deadlines
Ability to solve problems creatively and effectively
Maintain a user-centered approach in design perspective and practice
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Airline or travel industry experience preferred
Familiarity or experience using UX tools (Figma, Sketch, Axure, InVision, Miro, etc.)
Experience with WCAG accessibility standards
Proven effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers, and product owners
Experience with Agile and/or lean philosophy and methods
Experience or understanding of designing for both web and mobile applications

Responsibilities

Oversee UX work and contractors across domain projects
Track UX timelines and project delivery
Provide design support during development and execution; assist with QA to ensure designs are implemented accurately and with the highest standard
Review visual design assets and document visual styling specification for development team
Review wire frames, screen-flow diagrams, prototypes & UI specs
Identify user needs and business requirements as inputs to design
Review usability research findings and oversee related design improvements
Develop subject matter expertise in a domain for a specific work group, understanding the needs of its users and the applications they use to perform their tasks
Establish strong relationships with business and IT partners
Communicate with multiple stakeholders to review progress, articulate design decisions and incorporate feedback appropriately
Collaborate with cross-functional teams as well as business partners throughout the design process
Identify strong talent when staffing the team and mentor and nurture existing talent
Work with UX PM to staff new intake requests and track current project deliverables
Keep abreast of latest technology, tools and processes to optimize UX delivery; and how to incorporate and utilize AI capabilities with UX work
Understand how to design solutions and experiences that incorporate AI
Enforce and contribute to design standards
Review visual design assets and document visual styling specification for development team
Master knowledge of design standards for both mobile and desktop applications