Lead UX Writer

Airbnb • San Francisco, CA

6d • Remote

About The Position

The Compliance team helps Airbnb operate responsibly and legally across countries, states, and cities worldwide. On this team, the UX writer contributes to and defines industry-leading KYC (identify verification) and other experiences that meaningfully impact the success of the company while aiming to keep friction low for legitimate hosts. In this role, you will help protect hosts and guests by setting standards for safety and transparency—building and maintaining trust through the design of clear, compliant experiences that reduce confusion and business risk while unlocking sustainable scalability of our business as a whole.

Requirements

• Bachelor's degree or equivalent combination of education and progressive experience
• 8+ years of experience in UX writing, content design, or content strategy
• Experience working in complex subject matter areas, within larger systems, and with systems development
• Experience working with and presenting to senior stakeholders
• Ability to review product requirements with a critical eye, asking pertinent questions and determining what information UX writing requires to begin designs
• Experience working with legal and compliance partners to represent the user while reducing risk
• Comfort working alongside other design disciplines in Figma, our primary collaboration tool
• Solid understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages design & build
• Comfortable in an ambiguous work environment
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Responsibilities

• Touch base with your team to review project goals and timelines
• Develop inspiring, strategic ideas based on product requirements, data, and/or research
• Consider what language and design patterns best serve the UX and balance clarity with legal precision
• Translate complex requirements into human language with plain, direct, inclusive copy across multiple touchpoints
• Create scalable content patterns (template, components, content guidelines) that work across markets and surfaces
• Join writing team crits to present work and help sharpen the work of your teammates
• Present copy and design work to Design Directors, executives, or other stakeholders on your projects
• Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work
• Improve comprehension and completion through testing, iteration, and measurement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior