Lead UX Writer

Airbnb•San Francisco, CA

6d•Remote

About The Position

UX Writing is a core design discipline at Airbnb. Our team of 30+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here. The Compliance team helps Airbnb operate responsibly and legally across countries, states, and cities worldwide. On this team, the UX writer contributes to and defines industry-leading KYC (identify verification) and other experiences that meaningfully impact the success of the company while aiming to keep friction low for legitimate hosts. In this role, you will help protect hosts and guests by setting standards for safety and transparency—building and maintaining trust through the design of clear, compliant experiences that reduce confusion and business risk while unlocking sustainable scalability of our business as a whole.

Requirements

Bachelor's degree or equivalent combination of education and progressive experience
8+ years of experience in UX writing, content design, or content strategy
Experience working in complex subject matter areas, within larger systems, and with systems development
Experience working with and presenting to senior stakeholders
Ability to review product requirements with a critical eye, asking pertinent questions and determining what information UX writing requires to begin designs
Experience working with legal and compliance partners to represent the user while reducing risk
Comfort working alongside other design disciplines in Figma, our primary collaboration tool
Solid understanding of user experience design principles and interaction patterns
Proven ability to collaborate with cross-functional teams in all stages design & build
Comfortable in an ambiguous work environment
Passion for Airbnb’s mission, commitment to diversity, and global mindset

Responsibilities

Touch base with your team to review project goals and timelines
Develop inspiring, strategic ideas based on product requirements, data, and/or research
Consider what language and design patterns best serve the UX and balance clarity with legal precision
Translate complex requirements into human language with plain, direct, inclusive copy across multiple touchpoints
Create scalable content patterns (template, components, content guidelines) that work across markets and surfaces
Join writing team crits to present work and help sharpen the work of your teammates
Present copy and design work to Design Directors, executives, or other stakeholders on your projects
Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work
Improve comprehension and completion through testing, iteration, and measurement