Lead Unified Communications & Collaboration (UCC) Systems Engineer
About The Position
The Lead Unified Communications & Collaboration (UCC) Systems Engineer is an individual-contributor technical lead responsible for the architecture, engineering, security, reliability, and continuous improvement of Lincoln’s enterprise communications and collaboration environment. Leadership is exercised through hands-on expertise, technical direction, mentoring, and influence, without direct people-management responsibility. The role combines deep expertise in Microsoft Teams, Exchange Online, Teams Phone, enterprise telephony, and PowerShell administration with broader knowledge of Microsoft 365 collaboration services, conference room and audiovisual technologies, SharePoint, OneDrive, Microsoft Copilot, and emerging collaboration technologies. The engineer guides architecture and engineering decisions, mentors engineers through complex work, leads implementations and platform modernization, and partners across technology teams to deliver secure, resilient, scalable, and user-focused solutions. The role includes serving as an escalation point for complex incidents, supporting service-management practices, maintaining operational documentation, and influencing platform strategy and product roadmaps. This position is hybrid, with the employee working three days a week in a Lincoln office. Alternate locations are Greensboro, North Carolina; Charlotte, North Carolina; Fort Wayne, Indiana; and Radnor, Pennsylvania. Relocation assistance is not available.
Requirements
- Extensive experience engineering and supporting enterprise-scale Unified Communications, Microsoft 365, collaboration, or Digital Workplace technologies.
- Expert-level capability in the architecture, engineering, administration, and troubleshooting of Microsoft Teams and Microsoft 365 collaboration services.
- Expert-level capability in Exchange Online.
- Expert-level capability in Teams Phone, enterprise voice, and telephony.
- Expert-level capability in PowerShell-based administration and automation.
- Working knowledge of SharePoint and OneDrive, Microsoft Copilot, identity and access management, collaboration governance, networking, security and compliance, monitoring, endpoint integration, and conference room and audiovisual technologies.
- Experience designing, implementing, and supporting highly available enterprise services.
- Experience leading complex implementations, migrations, integrations, and modernization initiatives.
- Strong troubleshooting, analytical, and problem-solving capabilities.
- Strong written and verbal communication skills, including the ability to explain complex technical topics to different audiences.
- Demonstrated ability to provide technical leadership, mentor others, influence decisions, and build consensus.
- Ability to balance architecture and long-term technical direction with hands-on engineering and operational priorities.
Nice To Haves
- Experience automating Microsoft 365 or UCC services using PowerShell, Microsoft Graph, APIs, or comparable engineering tools.
- Experience integrating collaboration platforms with identity, security, compliance, networking, monitoring, and endpoint technologies.
- Experience providing technical leadership across organizationally or geographically distributed teams.
- Experience working in a regulated, security-sensitive, or large enterprise environment.
- Relevant Microsoft, cloud, networking, security, audiovisual, or collaboration certifications.
Responsibilities
- Own technical direction for Lincoln’s UCC and Microsoft 365 environment, including architecture reviews, reference architectures, engineering standards, configuration baselines, and solution designs.
- Lead complex implementations, migrations, integrations, lifecycle initiatives, and platform modernization from design through operational readiness.
- Provide technical direction and hands-on mentoring to engineers, strengthening troubleshooting, design, and delivery capabilities without direct people-management responsibility.
- Drive automation, standardization, platform simplification, and continuous improvement while reducing technical debt and manual effort.
- Evaluate emerging technologies and translate Microsoft product roadmaps, industry trends, and artificial intelligence capabilities into prioritized platform roadmaps and investment recommendations.
- Serve as an escalation point for complex incidents and problem investigations, lead root-cause analysis, and drive sustainable corrective actions.
- Support effective incident, problem, change, and service-health management practices.
- Prepare solutions for architecture review and change governance, addressing security, scalability, reliability, supportability, rollback planning, and operational ownership.
- Maintain technical documentation, runbooks, and knowledge that support platform operation, troubleshooting, and knowledge transfer.
- Lead technical discussions and communicate risks, options, recommendations, and service outcomes clearly to technical and nontechnical audiences.
- Partner with the Director of UCC/AV Engineering and leaders across Infrastructure, Network, Cybersecurity, Identity and Access Management, Enterprise Architecture, Artificial Intelligence, End-User Technology, Service Management, and Business Technology teams.
- Build consensus across internal stakeholders, technology partners, and vendors while promoting accountability, knowledge sharing, and disciplined follow-through.
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for Lincoln's core values and leadership attributes.
- Leadership development and virtual training opportunities.
- PTO and parental leave.
- Competitive 401(k) and employee benefits.
- Free financial counseling, health coaching, and employee assistance program.
- Tuition assistance program.
- Work arrangements that work for you.
- Effective productivity and technology tools and training.
- The role may be eligible for the discretionary Annual Incentive Program; other rewards may include long-term incentives and sales incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
