Lead Travel Escort
About The Position
The Lead Travel Escort supervises Travel Escorts and ensures children are properly supervised during transportation from an on-site children’s residential facility. Transportation may include medical appointments, facility transfers, and national travel, including domestic flights. The role coordinates transitions between activities and locations, maintains communication with travel chaperones or escorts, provides updates to the supervisor, and ensures required shift documentation is completed. The Lead Travel Escort must follow Sunny Glen, ORR, and other applicable regulations and be prepared to evacuate at short notice, potentially accompanying residents to another city for several days. The position requires strong organizational, communication, leadership, and problem-solving abilities, the ability to work independently, and the ability to remain composed under stress. The employee may need to perform emergency behavioral intervention for children in care, as applicable under the contract or cooperative agreements. The role involves frequent visual and auditory supervision of multiple children and physical activity, including standing, walking, and occasionally restraining youth. The work environment may be loud, and the employee may occasionally work outdoors.
Requirements
- Must be at least 21 years old.
- Must be bilingual in English and Spanish.
- GED or high school diploma.
- At least 3 years of travel experience with unaccompanied children.
- At least 1–2 years of supervisory experience.
- Valid Texas driver's license and a clean driving record.
- Tuberculosis screening record showing the employee is free of contagious TB.
- Knowledge of Microsoft Office and Excel, and proficiency with computers and common office equipment.
- Ability to meet contract immunization requirements.
- Strong verbal and written communication, organizational, and time-management skills.
- Critical-thinking and problem-solving skills.
- Ability to multitask, pay attention to detail, and remain calm and composed under stress.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals and to present information effectively.
- Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to solve practical problems and interpret written, oral, diagrammatic, or scheduled instructions.
- Ability to stand, walk, stoop, kneel, crouch, or crawl regularly; use hands to handle or feel and reach with hands and arms frequently; and sit, climb or balance, and taste or smell occasionally.
- Ability to regularly exert up to 25 pounds of force and occasionally perform a restraint on youth weighing up to 200 pounds.
- Ability to frequently maintain visual and auditory supervision of multiple children and to make quick decisions while balancing mental toughness with compassion.
- Ability to function in a noisy environment and tolerate occasional exposure to outside weather conditions.
Responsibilities
- Supervise Travel Escorts and ensure proper supervision of children during transportation.
- Assist with logistical coordination of transitions between activities and physical locations, including domestic flights.
- Maintain regular communication with travel chaperones or escorts and provide periodic transportation reports to the supervisor.
- Ensure Travel Chaperones/Escorts document duties performed while on shift.
- Complete required documentation in a timely manner, including daily reports, shift briefings, and management updates.
- Adhere to Sunny Glen, ORR, and other applicable regulations.
- Navigate airport environments, coordinate with airline customer service when required, and follow TSA screening requirements.
- Be prepared to evacuate at short notice and accompany residents to another city for several days when needed.
- Perform emergency behavioral intervention for children in care when applicable under the contract or cooperative agreements.
- Maintain appropriate boundaries and work effectively both independently and without intensive supervision.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
