Ground Dispatch - Lead Transportation Coordinator

NORA • St. Charles, IL

11h • $24 - $33

About The Position

The Lead Transportation Dispatch Coordinator is responsible for providing exceptional customer service, expert logistical support, and accurate, efficient trip coordination for NORA clients. This role requires a strong understanding of NORA’s regions, bases, and coverage areas, as well as the ability to manage complex transportation logistics and resolve escalated issues.

Requirements

• Minimum of 90 days of Transportation Coordinator experience - Required
• Demonstrated ability to guide, coach, and mentor other team members.
• Strong knowledge and understanding of transportation dispatch operations.
• Working knowledge of FileMaker.
• Detailed knowledge of NORA regions, bases, and coverage maps.
• Ability to build and maintain strong working relationships with drivers, region directors, supervisors, and other staff
• Ability to adapt training and coaching methods to accommodate different learning styles and levels of experience.
• Strong problem-solving and decision-making skills, particularly in high-pressure or time-sensitive situations.
• Willingness and ability to maintain a flexible schedule based on operational needs.
• Clear, concise and professional verbal and written communication skills.
• Ability to multitask, prioritize competing demands, and adapt quickly in a fast-paced, team-oriented environment.
• Demonstrated ability to remain calm, organized, and solution-focused when handling complex or escalated situations.

Responsibilities

• Assist the team supervisor with complex logistics, challenging trip coordination, and escalated issues.
• Provide leadership and operational support in the absence of the assigned team supervisor as needed.
• Collaborate with the shift supervisor to ensure trip accuracy, communicate updates to drivers and customers, and manage active trips in FileMaker.
• Serve as liaison for NKR and commercial-related matters when commercial staff are unavailable.
• Supports in the ongoing development, training and coaching of new hires and current dispatch team members.
• Communicates regularly with the supervisor team and provides timely updates regarding operational needs, concerns and escalations.
• Support role-specific customer requests in coordination with OPO’s
• Oversee assigned dispatch regions and review associated records for accuracy and completeness.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed