Lead Trainer Ambulatory Pharmacy Technician 40D

Kent Hospital • Warwick, RI

16h • Onsite

About The Position

The ambulatory pharmacy lead training technician provides integrated support to patients and pharmacists by providing a �hands-on� approach to total quality patient care. This role involves completing day-to-day pharmacy technician tasks and is responsible for the correct and thorough training of all new employees and students participating in the Tech Training Program. The lead trainer serves as a leader to ensure that the work duties of technicians are assigned and completed accurately and timely, as well as answering employee questions regarding departmental policies and procedures. This position reports to the Ambulatory Pharmacy Operations Manager or Pharmacy Manager and provides feedback to these managers and the Training Coordinator for students participating in the training program.

Requirements

• Applicant must be registered in the State of Rhode Island as a Pharmacy Technician.
• National certification as a CPhT.
• Required 1+ year experience as a Pharmacy Technician.

Nice To Haves

• Preferred 5+ years� experience as a Pharmacy Technician.

Responsibilities

• Completes training of new technicians and students enrolled in the training program.
• Answers staff questions concerning departmental policies and procedures for URAC and ACHC compliance.
• Coordinates training schedule of all new hires, ensuring access to all necessary systems and completion of all competencies.
• Manages new and yearly competencies and ensures staff completion.
• Provides feedback to Lead tech, training coordinator, and operations manager on new hires and students training progression.
• Provides support and fills in as Ambulatory Pharmacy Technical Operations Coordinator when needed.
• Supports pharmacists and technicians in their daily duties and is prepared to cover any role of the technicians in emergency/short staffed situations.
• Completes monthly reporting requirements including: temperature and humidity monitoring for room, refrigerators and freezers; phone metrics; prescription statistics; delivery records; state(s) regulatory updates; and complaint and near miss log.
• Performs additional administrative assignments as directed by the pharmacy manager or director.
• Provides excellent customer service.
• Interprets and enters prescriptions.
• Clarifies prescription orders with pharmacist and/or clinician as appropriate.
• Labels and fills prescriptions for the pharmacist to verify.
• Performs pharmaceutical calculations.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identifies and assembles supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Prepares medication for delivery to patients and departments.
• Provides medication delivery services to patients within hospitals.
• Delivers medications to patient homes, satellite distribution centers, other locations as needed.
• Answers, resolves, and triages inbound inquiries.
• Provides outbound therapy/medication adherence check-ups.
• Secures refill prescriptions.
• Resolves insurance related issues and assists patients with various forms of financial assistance.
• Maintains pharmacy inventory including drug ordering and receiving.
• Communicates directly with patients over the phone to assist them in the awareness of their medications and addresses any concerns.
• Achieves operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up.
• Manages, organizes, and updates relevant data using database applications.
• Applies observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identifies trends, resolves problems; recommends improvements; implements change.
• Actively participates in process improvement initiatives.
• Acts as a value-added business partner to stakeholders throughout the organization.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Willing to do whatever is necessary for the betterment of the Company.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees