Technician II Ambulatory Pharmacy

Cencora • Lorain, OH

1d • Onsite

About The Position

The Technician II Ambulatory Pharmacy role at Cencora involves creating and managing patient profiles within the pharmacy information system, including entering prescription plan details for processing and adjudication. This position requires addressing insurance, reimbursement, and payment issues through communication with insurance providers, patients, and pharmacists. Key responsibilities also include preparing medications for pharmacist review, managing inventory reports, stocking supplies, and handling inbound telephone calls by triaging them to appropriate staff. The technician assists with reviewing adjudicated prescription claims to ensure financial appropriateness and follows up on inappropriate claims as directed. They support pharmacists by providing information for therapeutic patient consultations and intervene with Pharmacy Benefit Manager Companies to resolve plan and patient-specific adjudication issues. Additionally, the role involves supplying and monitoring ambulatory dispensing robotic technology and actively participating in the concierge prescription program by delivering medications and pharmaceutical supplies to patients. The position is full-time, working Monday through Friday from 9:00 AM to 5:00 PM, with no weekend or holiday work.

Requirements

• Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required.
• State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.
• Employees holding a Trainee license must upgrade to a Technician license before the expiration of their Trainee license.
• Minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience.
• Ability to communicate effectively both orally and in writing.
• Ability to work quickly and accurately under time and volume constraints.
• Strong interpersonal skills.
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction.
• Familiarity with pharmaceutical products, services and drug interactions.
• Strong organizational skills; attention to detail.
• Good analytical skills.

Nice To Haves

• Bachelor's degree program preferred.

Responsibilities

• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients and pharmacists.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Retrieves and prepares the medication for pharmacist review and verification.
• Prepares inventory reports for pharmacist review to purchase.
• Submits, receives, and places inventory in stock.
• Answers inbound telephone calls and triages calls as appropriate based upon the nature of the call to the appropriate staff.
• Assists with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Supply and monitor ambulatory dispensing robotic technology.
• Actively participates by delivering medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Performs related duties as assigned.

Benefits

• Compensation
• Benefits
• Resources that enable a highly inclusive culture
• Support for team members’ ability to live with purpose every day
• Medical care
• Dental care
• Vision care
• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Variety of training programs
• Professional development resources
• Opportunities to participate in mentorship programs
• Employee resource groups
• Volunteer activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees