Ambulatory Clinical Pharmacy Technician

UT Southwestern Medical Center • Dallas, TX

2d • Onsite

About The Position

Complete prior authorizations and refill authorizations for ambulatory care clinics across the system.

Requirements

• High School Diploma or equivalent.
• 1 year in retail pharmacy or equivalent.
• REG PHARMACY TECNICIAN Registration with Texas State Board of Pharmacy (TSBP) as a Registered Technician or Pharmacist Intern Upon Hire
• Good organizational skills.
• Basic computer skills, data entry, filing.
• English (speaking, reading, writing).
• Good general health and stress coping ability.

Nice To Haves

• CERTIFIED PHARMACY TECHNICIAN (PTCB-CPHT)

Responsibilities

• Promote patient care, safety, and medication adherence through the processing and/or assistance of prior authorizations, refill authorizations, and patient assistance programs
• Completes tasks in EMR as directed
• Participate in teaching activities, including but not limited to, precept Pharmacy Technicians, Pharmacy Students, Pharmacists, and Nurses regarding refill authorizations, prior authorizations, and or patient assistance programs
• Report directly to the pharmacist on service in the clinic and/or to other pharmacists while working
• Responds to calls and questions in an efficient, effective, and professional manner
• Serves as a pharmacy services representative in addition to valuable member of the healthcare team
• ACT will assume additional duties as required by the pharmacy director, manager, and/or supervisor
• Initiate and coordinate prior authorization requests in the electronic health record and/or external processing system (e.g. CoverMyMeds)
• Act as a liaison between the Clinical Department and members, providers, pharmacies, and internal departments and respond to inquiries regarding status of prior authorization requests
• Assist with internal and external reporting requests and summarize internal program statistics
• Maintain prior authorization management solution, including: interpretation and application of prior authorization guideline revisions, configuration and quality assurance of clinical criteria, decision scenarios, and other elements, development and maintenance of notification templates in compliance with client plan language and other regulatory requirements
• Compare prescription claims data against requested parameters and summarize/present results or recommendations
• Utilize authorized physician protocol to process prescription refill requests in a timely manner and documents into EMR system
• Conduct patient and pharmacy callbacks in a time efficient manner while maintaining proper phone etiquette
• Handle intake of multiple phone lines using established scripts, protocols and service processes
• Accurately track and enter calls using appropriate documentation, reporting, and database applications. Assist with maintaining department databases and resource tools
• Coordinate administrative aspects of medication services pertaining to patient assistance programs (PAP)
• Provides support necessary to facilitate the application and acquisition of free or reduced cost medications
• Serves as a liaison between patients and clinic medical staff regarding eligibility, application procedures, submission of required documentation, and prescription of medications
• Maintains comprehensive data base in conjunction with clinic leadership

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED