Lead Trade Services Processor

Wells Fargo & Company•Charlotte, NC

4d•Hybrid

About The Position

Wells Fargo is seeking a Lead Trade Services Processor as a part of US Trade Services Standby Letters of Credit Team with Commercial Lending Operations Division. In this role, you will ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products. You will perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, and processing documentary and direct collections in accordance with Trade Services standards. You will guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards. You will also assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership. Additionally, you will prioritize work and provide day-to-day leadership to the team, identify opportunities for additional product sales through client referrals, and make recommendations to changes in existing policies and procedures. You will collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals, interact with internal customers, and receive direction from leaders while exercising independent judgment and developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

4+ years of Trade Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Possess the written and verbal communication skills to provide clear and concise risk escalations
Demonstrates the inter-personal skills to identify and appropriately act upon scenarios requiring escalation or further due diligence
Client service focus with the ability to listen to customer's needs, elicit information, comprehend issues/needs, and recommend solutions
Outstanding problem-solving skills
Sound analytical skills
Experienced time management skills with the ability to meet deadlines
Excellent verbal, written, and interpersonal communication skills
Ability to work in a fast-paced deadline driven environment
Excellent attention to detail and accuracy skills
Sound organizational, multitasking, and prioritizing skills
Ability to work independently and in a team environment
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Fast and accurate keying skills

Nice To Haves

2+ years in a role with exposure to BSA/AML, Sanctions and Anti-boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects
1-2 years experience with processing Standby letters of credit
CDCS (Certified Documentary Credit Specialist) certification
Certified Anti Money Laundering Specialist (CAMS) or ACAMS
Trade Based Money Laundering Certificate
Knowledge and understanding of risk management in credit, market, or operations
Knowledge and understanding of global banking: payment products, business trade, structured finance, and credit
Knowledge and understanding of wholesale lending products such as letters of credit, leases, and traded products
Knowledge and understanding of technology testing: unit, integration, and system testing

Responsibilities

Ensure customer satisfaction by providing support services in the delivery of a wide range of Trade Service products
Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards
Guide individuals on complex tasks including amending letters of credit, processing documentary and direct collections in accordance with Trade Services standards
Assist leaders in training staff on new products or procedures and coordinate workflow in the absence of leadership
Prioritize work and provide day-to-day leadership to team
Identify opportunities for additional product sales through client referrals and make recommendations to changes in existing policies and procedures
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements