Part-Time Lead Ticket Office Associate

Penn State University • University Park, IL

5d • Onsite

About The Position

The Center For the Performing Arts is seeking applicants for part-time job of On-Site Lead Ticket Office Associate. The On-Site Lead Ticket Office Associate provides exceptional customer service while serving as a lead staff member during assigned shifts. This part-time position is ideally scheduled for three full shifts per week (preferably Monday, Wednesday, and Friday, 9:45 a.m. to 4:00 p.m.) with limited evening and weekend hours required to support events. This position assists with daily operations, helps train and support new staff, and provides leadership and customer service in a fast-paced arts and events environment.

Requirements

• Availability to work three full shifts per week, including limited evenings and weekends.
• Ability to work collaboratively with college students and the public.
• Strong communication, organizational, and customer service skills.
• Ability to stand and/or sit for extended periods.
• Ability to lift up to 20 pounds.

Nice To Haves

• Previous customer service or supervisory experience preferred.

Responsibilities

• Serve as a lead customer service representative during assigned shifts, assisting patrons with ticket sales, concession purchases, and inquiries while ensuring a positive guest experience.
• Help train and support new staff members.
• Maintain knowledge of all Arts Ticket Center events, ticket sales, promotions, discounts, and customer service policies.
• Work closely with college student employees and provide guidance as needed.
• Perform basic financial and ticketing reconciliations, cash handling, and balancing tasks.
• Assist with concession operations as needed.
• Provide outstanding customer service to patrons before, during, and after assigned events.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed