Lead Tenant Rights Counselor

Mission Action•San Francisco, CA

3d•Hybrid

About The Position

The Mission SRO Collaborative (MSROC), a partnership with Lyon Martin Health Services/ Women's Community Clinic, the Mission Neighborhood Resource Center, and the San Francisco Anti-Displacement Coalition (SFADC), organizes with SRO (Single Room Occupancy) hotel tenants throughout the Mission to protect SRO housing stock, improve living conditions, and fight for housing justice. Mission Action seeks a Full-Time Tenant Rights Counselor to provide counseling to low-income tenants across the city with issues involving their tenant rights and housing justice. This counselor will carry a caseload of tenants, prepare formal documents to assist tenants in on-going conversations with property owners/landlords, perform informative workshops, conduct outreach on an as-needed basis, and other duties, as assigned. This position will work as part of the MSROC team and represent the agency in some citywide collaboratives and coalitions.

Requirements

Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.
Ability to inspire others with respect to the agency's mission, vision, & values, commitment to equity and social justice, and intersectional work.
Commitment to a larger vision for immigrant, housing, and economic justice.
Ability to develop a thorough understanding of housing and tenant rights and laws.
Ability to interact with a wide range of clients with cultural humility, kindness, and respect.
Ability to assume responsibility quickly and work independently and as part of a team.
Ability to use good judgment, multitask and meet deadlines.
Ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
At least two years' experience as an organizer, tenant rights advocate, and/or counselor.
Willingness to work some evenings and weekends to design a flexible schedule.

Nice To Haves

Experience working and building trust with low-income immigrant families/individuals.
Ability to speak, read, and write in Spanish.

Responsibilities

Plan and perform intake on and provide housing counseling to low-income tenants (including monolingual. Spanish-speaking) by assessing housing problems, answering questions, and providing relevant information.
Monitor and keep track of program deliverables.
Provide warm referrals to other programs for financial assistance, counseling, or other supportive services based on the tenants'/clients' individual needs.
Advocate for families and individuals by coordinating with outside agencies in regard to code enforcement and general eviction prevention support in an effort to help tenants housing stability.
Coordinate and facilitate educational Know-Your-Rights workshops, leadership development programs, and peer-to-peer outreach and preventive education.
Participate in advocacy and organizing campaigns related to housing justice, including organizing tenants to choose winnable goals, and strategize to win concrete victories.
Represent MSROC in housing rights coalitions and coordinate collaborative work with other participating organizations and other coalitions that work in related fields.
Ensure information regarding a client's housing situation is updated in the database in a timely manner, and all supporting documents are filed in accordance with Mission Action's policies and procedures.
Plan and ensure tenant participation at weekly and monthly meetings, legal clinics, community events, mobilizations, or other activities by conducting outreach and timely follow-up.
Conduct tenant outreach and provide educational materials to individuals and families on an as-needed basis.
Work with other Mission Action staff to coordinate MSROC tenant input and support on other community-related issues such as land use, civic engagement, immigrant rights, and economic justice.
Generate reports according to the program funding requirement.
Attend weekly/monthly meetings with supervisors to report on outreach, problem-solve, and plan upcoming activities.
Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
Work within the framework of the agency's mission, vision, values, theory of change, and organization's commitment to diversity, equity, and inclusion, restorative justice, trauma- informed work, and language justice.
Commit yourself to treating each community member with respect and dignity.
Perform other duties as assigned.