Lead Technician

One Call Concepts Locating Services Inc.•Upper Marlboro, MD

3d•Onsite

About The Position

The Lead Technician role is designed to train individuals for Area Manager positions, assisting in the daily management of the utility locating team. This role involves performing regular locate tickets, assisting other technicians, completing audits, managing reports, and communicating with management, contractors, and customers. In the absence of an Area Manager, the Lead Technician may be required to handle additional managerial tasks such as completing timesheets, receiving shipments, responding to calls, reassigning tickets, and conducting investigations. The position requires a strong work ethic, the ability to work outdoors in all weather conditions, computer proficiency, and excellent communication skills. Paid training is provided, and a company vehicle is supplied for daily use.

Requirements

A strong work ethic.
Ability to come to work everyday.
Ability to take direction and training.
Experience overseeing utility locating technicians.
Acceptable Driving Record.
A Background Check will be conducted prior to employment.
Must pass a pre-employment drug screening.
Able to work outside in all weather.
Familiarity with computers.
Able to navigate a computer file system.
Reading comprehension skills.
Good written and oral communication skills.
Able to participate in a 24-hour, On-Call rotation.
Demonstrate the ability to prioritize work and meet daily deadlines.
Successfully complete our in-house training program.
Able to walk on varying terrain, to include roadside and construction areas.
Able to lift up to 50 lbs. occasionally to access manholes and valve pits.

Nice To Haves

Lead Technicians do not have the authority to administer our Progressive Disciplinary Action Plan.

Responsibilities

Communicate with Dispatch concerning absent employees and emergency responsibilities.
Adhere to procedures regarding contractor calls/complaints.
Follow and implement company policies and procedures.
Training of Locators and Lead Technicians.
Vehicle Inspections.
Reassign workload as necessary.
Available 24/7 for AH response.
Effectively manage workloads to complete work.
Communicate regularly with field personnel.
Conduct Audits/Back Checks and review with locator.
Monitor status codes of tickets daily.
Order/purchase necessary office supplies, paint, tools, etc.
Maintain voice mail messaging, respond to phone calls.
Interact with customer personnel to resolve issues.
Attend meetings with customer and local 811 meetings.
Relay information from interactions to appropriate higher levels of management.
Develop relationships within the community/industry to assist in company growth.
Respond to all contractor complaints and report findings to the Director of Operations.
Submit Damage Reports-Weekly, Individual and Photos.
Submit Incident Reports.
Submit Accident Reports.
Submit Vehicle Maintenance reports.
Submit Various Monthly Reports (Internal and External).
Submit Audits/Back Checks.
Reporting is submitted to the applicable Manager, Sr. Manager, or Vice President.
Use Microsoft Office programs – Outlook, Excel, Word, etc.
Manage Team Payroll.
Manage Personnel Files.
Manage LTM changes – Area changes, locator accounts.
Use GPS tracking to verify timesheets and monitor use of company vehicles.
Maintain Accurate Inventory of equipment.
Interact with local vehicle repair shops and insurance providers.
Submit receipts and/or packing slips to Hanover – vehicle maintenance, expenses, AMEX, etc.
Address Laptop, Cell Phone and Air Card issues.
Address Office equipment – printers, copiers, etc.
Maintain User Accounts.
Completing regular locate tickets as needed (Vacations, Absences, High Volume).
Assisting locators with difficult and/or lengthy locates.
Complete Audits/Backchecks of completed locates.
Supply reports to the Manager.
Utilize a company email account to communicate with Management, Contractors, and customer(s).
Use of Microsoft Office programs for reporting.
Fleet Management.
Key Access to the office.
Screening of Tickets.
Daily communication with assigned locators to review Ticket Queues and communicate expected actions.
Completion of Employee Time Sheets (during Manager's absence).
Receiving shipments (during Manager's absence).
Respond to customer and contractor phone calls (during Manager's absence).
Reassignment of tickets (during Manager's absence).
Damage Investigations (during Manager's absence).
Vehicle Accident Investigations (during Manager's absence).
Attend meetings (during Manager's absence).