Lead Technician, Field

AECON•Bloomington, MN

8d•Hybrid

About The Position

Aecon Technical Solutions Inc. (ATSI), a key business unit within Aecon Utilities, delivers large-scale telecommunications infrastructure programs. ATSI employs highly trained technicians to deliver telecommunications and technology infrastructure installations across residential, retail, commercial, institutional, and hospitality environments. ATSI is well-positioned to support clients with reliable, high-quality installation and service solutions tailored to evolving telecom needs. ATSI plays a critical role in keeping people and businesses connected while supporting the evolution of essential infrastructure. Reporting to the Manager, Operations, we are seeking customer-focused, multi-service, self-motivated Lead Technicians for the area of Fiber cable Installation and Repair. As a leader in providing telecommunications services, we specialize in providing installation, maintenance, and emergency repair support to telecommunications companies across the United States.

Requirements

Excellent Customer Service skills, both internally and externally
Must be technically inclined and have a desire to learn
Demonstrated leadership skills
Installation and repair experience in fiber cable installation and excavation
Must be willing to travel as required and provide a clear driving record on an annual basis
Successfully complete a criminal background check
This position requires working in varying heights and spaces in accordance with state and federal guidelines
Evening and weekend work is required
Ability and willingness to work long hours when required.
Able to perform in a fast-paced environment.
Office – sitting for periods of time and utilizing the telephone and computer.
On the Road – sitting in vehicle driving and completing paperwork.
Job Site – periodically uses locate equipment (25 lbs) and 20 lbs transmitter.
Capacity to lift and work with materials weighing up to 75 lbs
Must be comfortable working at heights with ladders or bucket truck (training will be provided).

Responsibilities

Must be safety conscious and able to adhere to a highly focused safety culture
Monitor, manage, and lead all field performance requirements to meet or exceed established Installation and Service benchmarks
Participate in performance management reviews and provide necessary feedback to strengthen the team’s performance
Ensure all technicians comply with uniform and safety policies
Support telecommunication installation activities (Vehicle Management / Inspections / Reporting)
Present training courses to new employees or new process updates to the team
Update training material and create new process training courses when needed
Execute quality of work inspections and coach technicians on quality installations
Serve as the primary liaison between Field Technicians, Operations Support, and end users, ensuring effective communication and seamless service delivery.
Conduct field visits with technicians as required
Complete all required documentation for Safety, Quality Assurance and Vehicle Maintenance purposes
Ensure all tools and equipment are inspected on a regular basis and are kept in good working condition
Manage and track customer complaints and resolution