Lead Technician, Field

Aecon•Hopkins, MN

10d•$26 - $30•Onsite

About The Position

Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment. Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career — you’ll help build what matters to enable future generations to thrive. At Aecon we: Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being. Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs. Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, and partnerships with Veteran groups, to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture. Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities. Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement — values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team. Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future. Aecon Technical Solutions Inc. employs highly skilled technicians to perform telecommunications infrastructure installations. Whether in a residential, commercial, institutional, or hospitality environment, ATSI is able to assist clients with their telecommunications installation needs. Reporting to the Manager, Operations, we are seeking customer focused, multi-service, self-motivated Lead Technician for the area of Fiber cable Installation and Repair. As a leader in providing telecommunications services, we specialize in providing installation, maintenance and emergency repair support to telecommunications companies from across the United States.

Requirements

Excellent Customer Service skills, both internally and externally
Must be technically inclined and have a desire to learn
Demonstrated leadership skills
Installation and repair experience in fiber cable installation and excavation
Must be willing to Travel as required and provide a clear driver’s abstract on an annual basis
Successfully complete a criminal background check
This position requires working in varying heights and spaces in accordance with provincial and federal guideline
Evening and Weekend work is required
Ability and willingness to work long hours when required.
Able to perform in a fast-paced environment.
Office – sitting for periods of time and utilizing the telephone and computer.
On the Road – sitting in vehicle driving and completing paperwork.
Job Site – periodically uses locate equipment (25 lbs) and 20 lbs transmitter.
Capacity to lift and work with materials weighing up to 75 lbs
Must be comfortable working at heights with ladders or bucket truck (training will be provided).

Responsibilities

Must be safety conscious and able to adhere to a highly focused safety culture
Monitor and manage and lead all field performance requirements to meet or exceed established Installation and Service benchmarks
Participate in performance management reviews and provide necessary feedback to strengthen the team’s performance
Ensure all Technician comply with uniform and safety policies
Support telecommunication installation activities (Vehicle Management / Inspections / Reporting)
Present training courses to new employees or new process updates to the team
Update training material and create new process training courses when needed
Execute quality of work inspections and coach technicians on quality installations
Act as the liaison between Field Technicians, Operations Support, and end users of customers of a contractual obligation
Conduct field visits with technicians as required
Complete all required documentation for H&S, Quality Assurance and Vehicle Maintenance purposes
Ensure all tools and equipment are inspected on a regular basis and are kept in good working condition
Manage and track customer complaints and resolution