Field Technician Lead

Compugen•Boston, MA

11d•Onsite

About The Position

Compugen Systems Inc. is a technology enablement partner focused on delivering exceptional customer experiences. Our service philosophy is grounded in people-first principles, strong execution, and a commitment to continuous improvement. We help our clients build and sustain modern, scalable, and secure IT environments from coast to coast. We are expanding our U.S. technical services team and are seeking a skilled and proactive Field Technician Lead to support major installation and deployment initiatives in a retail environment across Massachusetts.

Requirements

A+ Certification required
Strong knowledge of data, audio, and phone cabling standards; experience working on ladders/lifts
Excellent technical, diagnostic, and problem-solving skills
Strong leadership, communication, and interpersonal abilities
Ability to build relationships with technicians, project teams, and customers
High accountability, reliability, and attention to detail

Nice To Haves

Experience in retail environments highly preferred
Reliable transportation is required.
Will need to travel to other states as needed by air on case by case basis.

Responsibilities

Serve as the primary point of contact for implementation teams during overnight cutovers, establishing status checkpoints and coordinating workflow.
Build strong relationships with internal stakeholders, technicians, and customer store management.
Support and mentor technicians, ensuring they understand project scope, requirements, and quality expectations.
Host briefing meetings and provide ongoing communication to project and delivery management.
Review and validate work completed before releasing teams from the site.
Develop and maintain knowledge articles and equipment standards within customer IT systems.
Ensure accurate documentation and execution of site surveys, including photos, cabling details, and equipment status.
Review material picklists and confirm equipment arrival and secure storage.
Provide project verification and sign-off on daily/weekly installation checklists.
Support onsite installations across IT, cabling, POS, CCTV, AV, retail equipment, and low-voltage wiring.
Apply strong troubleshooting capabilities and identify opportunities for continuous improvement and operational efficiency.
Travel to customer locations within assigned in state territory as required for project work. Also, may be required to travel outside defined area.