Lead Technical Writer - Isovalent

Cisco•New York, NY

5d•$188,300 - $238,200•Remote

About The Position

Isovalent, now part of Cisco, is seeking a Lead Technical Writer to join their team. This role is responsible for creating, updating, and maintaining technical documentation for Cisco Hypershield, Isovalent technologies, and related enterprise solutions. The technical writer will work closely with engineers, product managers, solution architects, and field teams to translate complex technical concepts into clear and accurate documentation. This position offers the opportunity to develop deep product expertise, influence documentation strategy, and make complex technology more accessible to customers and technical users. The role requires collaboration with peers across a geographically distributed team, with regular overlap during East Coast Time (EST/EDT) business hours.

Requirements

Bachelor’s degree in Technical Communication, Computer Science, Engineering, or a related field with 15+ years of related experience; or a Master’s degree with 12+ years of related experience; or a PhD with 8+ years of related experience.
8+ years of experience as a Technical Writer supporting enterprise software products.
Experience providing technical leadership for documentation initiatives, including driving documentation projects end-to-end, coordinating with technical stakeholders, and managing documentation deliverables across the product lifecycle.
Experience with networking, security, or cloud-native technologies, such as Kubernetes, Docker, Mesos, or similar container and cloud-native technologies.
Experience creating user guides, technical documentation, and other content for enterprise users.

Nice To Haves

Hands-on experience with Kubernetes, including working with deployed applications, clusters, configurations, troubleshooting, or lab environments.
Experience with documentation frameworks and tools such as Sphinx, Hugo, Read the Docs, Markdown, or reStructuredText.
Experience using GitHub, Git, or similar version-control workflows for documentation.
Experience collaborating with engineers and other subject-matter experts to translate technical knowledge into clear, accurate documentation.
Demonstrated written and verbal communication skills, including the ability to communicate technical concepts clearly to audiences with varying levels of technical experience.

Responsibilities

Create, update, and maintain technical documentation for Cisco Hypershield, Isovalent technologies, and related enterprise solutions, spanning developer and user documentation for security, networking, and cloud-native use cases.
Lead end-to-end technical documentation efforts for Hypershield networking and security solutions, including concepts, tutorials, operational documentation, technical references, training materials, and guides.
Partner with engineering, solution architects, product management, and other subject-matter experts to translate complex technical concepts into clear and accurate documentation.
Work directly with products and technical environments to understand workflows, validate documentation, and identify gaps or areas for improvement.
Develop content for audiences with different levels of technical experience, including security engineers, network operations teams, platform teams, field engineers, and customers.
Help evolve documentation practices, information architecture, and developer content standards across the team.
Collaborate effectively with peers across a geographically distributed team, with regular overlap during East Coast Time (EST/EDT) business hours.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)