Lead Technical Support Specialist

S1 Technology LLC • Lafayette, LA

8d

About The Position

S1 Technology is hiring a Technical Support Lead - a highly skilled technician and hands-on problem solver who thrives in complex environments. This is not a management or project management position; it's an opportunity to lead through technical expertise, peer-level coaching, and example. You'll support the team by taking on the hardest technical issues, helping others work through complex problems, and setting a high bar for quality and communication, not just "fix tickets."

Requirements

• Extensive background experience with supporting end-users in a fast-paced service desk, technical support, or similar role where you owned issues instead of just routing them.
• Extensive experience and proficiency supporting: Microsoft 365 Administration (SharePoint, Teams, and related services), Windows Server Administration, Basic networking concepts & troubleshooting, PC hardware & software troubleshooting.
• Experience with cloud platforms (Azure, AWS, Google) and virtualization tools (VMware, Hyper-V, Docker, Kubernetes).
• Familiarity with scripting and automation (PowerShell, Bash) and with backup/disaster recovery solutions.
• Supported end users in an MSP or other client-facing IT setting and juggled multiple tickets or projects at once.
• Communicated clearly with end users in a variety of mediums (i.e. phone, email, client portal, etc.) to understand and resolve issues timely and accurately.

Responsibilities

• Respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi-Fi, and VLANs in client environments.
• Serve as a technical escalation point for the support team, tackling advanced endpoint, networking, and cloud infrastructure issues.
• Audit and update client configurations within tools like IT Glue, Auvik, ConnectWise Manage & Automate, so the team has accurate and current information.
• Mentor support specialist by working problems together, sharing best practices, and providing constructive, peer-level feedback – not formal performance management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed