Technical Support Specialist

The Christian and Missionary Alliance National Office•Reynoldsburg, OH

6d•Onsite

About The Position

The Christian and Missionary Alliance (C&MA) is seeking a Technical Support Specialist. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Director for IT Services and is responsible for providing Help Desk support and assisting with IT projects for the National Office (N.O.). In the performance of these duties, this position will support the overall mission of the C&MA.

Requirements

Associate degree in a technology-related field required
Proficiency in Windows 10 and 11
Proficiency in current and recent macOS versions
Proficiency in Microsoft 365 and Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
Proficiency in Microsoft Active Directory (Users and Groups)

Nice To Haves

IT certifications preferred and considered an asset
Bachelor’s degree preferred

Responsibilities

Provides intermediate to advanced IT Help Desk support, utilizing strong technical expertise and exceptional customer service skills
Troubleshoots and resolves hardware and software issues for Windows and macOS computers
Installs, configures, maintains, and supports computer hardware and software
Processes IT-related purchases in accordance with established departmental standards and procedures
Tracks and maintains IT assets, including computer hardware, mobile devices, software licenses, warranties, and service contracts, within the IT asset management system
Assists with the deployment, tracking, support, and lifecycle management of company-issued mobile devices
Maintains an organized IT Help Desk software repository
Maintains an organized IT Help Desk workspace, lab, and storage area
Documents project updates and communicate progress through the IT ticketing system, ensuring timely and effective customer communication
Develops and maintains technical documentation, user guides, and training materials for IT systems and software
Creates, maintains, and manages user accounts, groups, and computer objects within Microsoft Active Directory
Collaborate with System Administrators and other IT team members to support infrastructure, systems, and organizational initiatives
Assists with vendor relationships, procurement activities, and contract negotiations as assigned
Delivers technology orientation and end-user training for new National Office employees, both onsite and remotely
Provides technical support for General Council and other organizational events as assigned
Resolves end-user technical issues and completes assigned IT projects and tasks
Adheres to Help Desk procedures and service level agreements (SLAs)
Maintains accurate IT records and documentation
Assists with IT training sessions and user education
Pursues ongoing professional development in emerging technologies and technical best practices
Completes at least one approved IT continuing education or certification opportunity annually, as directed by the Director for IT Services
Demonstrates working knowledge of cybersecurity principles, including endpoint security, access control, data protection, and encryption
Possesses general knowledge of networking technologies, including Wi-Fi, LAN, VPN, switches, routers, firewalls, print servers, and backup systems
Maintains a working knowledge of video conferencing platforms and meeting room technologies