Lead Technical Sales Representative

All-Fab Building Components LP

7d•Onsite

About The Position

All-Fab Building Components (Edmonton) is seeking to expand its sales team with a Lead Inside Sales Representative. This role serves as a crucial link between external clients and the company's internal sales, design, production, and shipping departments. Beyond direct sales activities, the position involves providing essential information, service, and coordination support with internal teams. The ideal candidate will possess a thorough understanding of All-Fab's products and services, with the ability to articulate their applications, installation methods, and best practices. This role reports to the Inside Sales Manager, and the team collectively aims to achieve or surpass company sales goals and budgets through professional customer service.

Requirements

High level attention to detail
Strong critical thinking ability
Comfortability in dealing with various customer-centric situations: from initial consultation to objection handling
Technologically progressive mindset
Professional level of written skills
Ability to utilize conflict management strategies to ensure positive experience for customers
Ability to work well with all types of personalities
Professionalism and problem-solving approach in all situations
Professional personal appearance and presentation
Excellent communication skills to determine customer requirements and ability to follow through with commitments every time
Consistent and inherent desire to provide excellent of customer service to ensure high levels of customer satisfaction
Strong mathematical skills with a high degree of accuracy.

Nice To Haves

Diploma or certificate from a technical college or design school
Experience in engineered wood product sales for both roof and floor systems
Truss or EWP sales experience
Truss assembly or manufacturing experience
On site construction experience
Knowledge of engineered wood products and floor systems
Knowledge of Roof truss systems
Knowledge of engineering, layout software, and cost reporting.
Knowledge of structural engineering concepts
Experience with MiTek design software
Experience with Microsoft 365 software

Responsibilities

Supervisory responsibility for a team of four (4) Technical Service Representatives (TSRs), providing leadership, support, and day-to-day direction.
Develop and maintain rapport with existing and prospective customers.
Consult with external customers to establish their needs and determine appropriate building solutions.
Provide product knowledge to customers and ensure a positive customer service experience.
Provide quotes and process sales ensuring all processes and deadlines are met.
Communicate with production manager to make certain accuracy of production schedule.
Respond to designer and production queries.
Engage in monthly inventory process.
Managing of special orders.
Ability to break down technical terminology to non-technical clients.
Attend and participate in weekly sales meetings.
Provide service for the sales counter and walk-in customers.
Assist in the design process as required.
Contribute to growing the customer base of All-Fab.
Order intake and data entry.
Managing orders from intake to shipping.
Maintaining order schedules.
Attend industry related events, tradeshows, etc.