Lead Technical Architect, SPG (#1284)
About The Position
As a Lead Technical Architect, you will be responsible for leading and mentoring a team of engineers that will plan, design, and implement enterprise IT solutions for our clients. The essential functions of this position include leading a team of Engineers, Sr. Engineers, Consultants, Sr. Consultants and Architects, providing Sales Engineering support, BOM creation assistance, SOW assistance along with planning and designing solutions for complex multi-vendor solutions. You will engage various manufacturers and their engineering resources for design assistance and lab access, research, design and develop repeatable solutions for customer IT needs, and assist in building and hiring professional services team within the assigned region. You will work with the Services Director to set training goals for each member of the team, manage technical development and team satisfaction of employees, and manage monthly internal training workshops for employees. You will also provide input to the Services Director on employee reviews, assist the Services Director with resource management, and build and maintain manufacturer/vendor relationships. Additionally, you will be an escalation point for Engineers and Sr. Engineers, Consultants, Sr. Consultants and Architects, manage Quality Assurance (QA) of all projects within the region, and meet with key vendors to stay current on products and technologies. Maintaining multiple advanced manufacturer-specific advanced certifications (e.g., CCIE, CISSP, VCDX) is crucial. You will work with the Services Director and the National Practice Leads to develop standardized assessment, delivery, and testing documentation to be used by ePlus nationally for the delivery of repeatable services. Continuing education of relevant certifications that would benefit the Lead Technical Architect role is expected, and you will be available to meet customer IT needs and serve the Customer to ePlus’ standards.
Requirements
- 10+ years of hands-on experience in IT
- 5+ years of experience performing a Consultant or Architect role
- Multiple industry-recognized Certifications. i.e.: CCIE, VCP, VCDX, CISSP
- Excellent customer service skills, both in-person and over the phone
- Excellent presentation, communication and documentation skills
- Strong business understanding including costing, P&L and pricing strategies
- Ability to think on your feet and come up with solutions quickly
- Must be fully knowledgeable and able to design and plan, implement and support IT
Nice To Haves
- 4-year college degree preferred
Responsibilities
- Lead a team of Engineers, Sr. Engineers, Consultants, Sr. Consultants and Architects
- Provide Sales Engineering support, BOM creation assistance, SOW assistance along with planning and designing solutions for complex multi-vendor solutions
- Engage various manufacturers and their engineering resources for design assistance and lab access
- Research, design and develop repeatable solutions for customer IT needs
- Assist in building and hiring professional services team, within assigned region
- Work with the Services Director to set training goals for each member of team
- Manage technical development and team satisfaction of employees
- Manage monthly internal training workshops for employees
- Provide input to the Services Director on employee reviews
- Assist the Services Director with resource management
- Build and maintain manufacturer/vendor relationships
- Be an escalation point for Engineers and Sr. Engineers, Consultants, Sr. Consultants and Architects
- Manage Quality Assurance (QA) of all projects within region
- Meet with key vendors to stay current on products and technologies
- Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, CISSP, VCDX
- Work with the Services Director and the National Practice Leads to develop standardized assessment, delivery and testing documentation to be used by ePlus nationally, for delivery of repeatable services
- Continuing education of relevant certifications that would benefit the Lead Technical Architect role
- Be available to meet customer IT needs and serve the Customer to ePlus’ standards
Benefits
- 401(k) eligibility
- employee stock purchase program
- various paid time off benefits, such as vacation, sick time, and personal leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
