Lead Tech Writer

Nscale

8d•$100,000 - $150,000•Onsite

About The Position

Nscale is seeking a Lead Technical Writer to take ownership of the documentation for their on-site operations function. This role involves creating, maintaining, and governing technical writing for playbooks, runbooks, SOPs, and operational standards across their datacenter portfolio. The Lead Technical Writer will ensure complex technical and operational processes are clearly captured, kept current, and accessible to relevant teams. A key aspect of this role is managing documentation governance, including version control, review cadences, and archival to maintain quality and currency.

Requirements

4+ years of technical writing experience in a datacenter, infrastructure, or hardware-intensive operational environment.
Strong ability to translate complex technical and operational concepts into clear, structured, and audience-appropriate documentation.
Experience owning a documentation library end-to-end, including version control, governance frameworks, and review cycles.
Familiarity with documentation tooling (Confluence, Notion, SharePoint, or equivalent) and version control best practices.
Comfortable working closely with technical and operational subject matter experts to extract, validate, and structure process information.
Detail-oriented and organized, able to manage multiple concurrent documentation workstreams across different sites and programs.
Experience writing for diverse audiences, including on-site operations staff, vendor teams, and executive leadership.

Responsibilities

Own the development, maintenance, and version control of all technical documentation for on-site operations — including playbooks, runbooks, SOPs, process guides, and safety documentation.
Translate complex engineering, operational, and vendor-specific information into clear, structured documentation usable by on-site staff, vendors, and leadership.
Establish and enforce a documentation governance framework, including version control standards, review cadences, approval workflows, and archival protocols.
Maintain a centralized documentation library, ensuring all documents are accurately indexed, current, and accessible to the right audiences across all sites.
Track documentation gaps across active sites and programs, proactively flagging outdated, missing, or inconsistent documentation.
Partner with site leadership and operations teams to capture current-state processes and convert them into standardized, scalable documentation.
Develop and maintain onboarding documentation for new on-site staff and vendors, so every new team member has what they need to operate to Nscale standards from day one.
Support the development of customer-facing and tenant-facing operational documentation when required, including service delivery summaries, SLA reporting templates, and escalation guides.
Collaborate with the Process Optimization team to ensure on-site documentation aligns with broader business operations SOPs and process governance standards.