Lead Tech, Audio

Universal Orlando•Orlando, FL

About The Position

The Lead Tech, Audio provides high-level, discipline-specific technical skills to support the successful operation and maintenance of audio elements for assigned Entertainment venues, projects, or events. The role helps ensure high show quality and a positive guest experience, serves as a lead who can train others, and supports management in directing and coordinating the technical entertainment department and its employees. The position works independently and reports to a Technical Designer or above. The Lead Tech performs the duties described in non-lead job descriptions while leading assigned teams, coordinating work, reinforcing safety practices, maintaining equipment and inventory, ensuring documentation is completed, and supporting team members’ development. The role also participates in Environmental, Health & Safety responsibilities in accordance with established Universal Orlando policies and procedures. Other duties may be assigned.

Requirements

Minimum 4 years of experience within the assigned technical discipline.
Required Q-Sys Level 1 certification.
Required Dante Level 1 certification.
Expertise in low-voltage wiring, standard audio connectors, and component troubleshooting techniques.
Expertise in console signal flow and operation, system signal flow and setup, Audio over IP (AoIP) network setup, and microphone placement techniques.
Advanced knowledge of digital audio consoles, including Yamaha, DiGiCo, and Avid.
Knowledge of proper use and setup of professional wireless microphones, including Shure and Sennheiser equipment.
SMAART Technologies software experience and/or certification.
Experience installing large-format PA systems, such as L’Acoustic K1, K2, or Kara.

Nice To Haves

Technical school, associate’s degree, or bachelor’s degree.
Minimum 6 years of experience within the assigned technical discipline.
Prior experience in a technical capacity in the professional theme park or theater industry, or an equivalent combination of education and experience.
Six months to one year of experience providing work direction.
Q-Sys Level 2 certification.
Q-Sys Control Training 201.
Q-Sys Control & UCI Fundamentals.
Dante Certified Level 2 or Level 3.
SMAART Technologies Software Certification.
CTS Certification.

Responsibilities

Serve as the discipline-specific lead for assigned Entertainment venues and/or events.
Plan and delegate work tasks among qualified team members and communicate performance expectations.
Reinforce company safety guidelines and report non-compliance.
Monitor employees’ productivity and work habits, and lead work startup and stoppage.
Monitor the care, condition, use, and storage of tools, equipment, and other Universal Orlando property.
Maintain material inventories and ensure proper completion of documentation.
Record observed behaviors and provide feedback for recognition and performance improvement using FYIs and lead observation reports to support management documentation.
Communicate and coordinate with other disciplines and departments as needed.
Communicate resource needs and work plans to Coordinators and Supervisors.
Provide two-way communication between the work team and supervisor.
Perform duties described in non-lead job descriptions.
Maintain and share job knowledge and assist with training and continued development of team members.
Follow established Environmental, Health & Safety policies, procedures, training, and team-member involvement activities.
Perform other duties as assigned.