Lead Systems Operations Engineer - Workday and Data Distribution

Wells Fargo•Minneapolis, MN

1d•$119,000 - $206,000•Hybrid

About The Position

The EFT (Enterprise Functions Technology) Platform Management for HR, Public Affairs, and Legal group is seeking a Lead Systems Operations Engineer. This role will have a focus on ITIL process, Workday capability/support, and data distribution. This position is a senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions. The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality. This role will be responsible for leading efforts to transform and mature services provided by the global team, drive adoption of core tool sets, and strengthen the partnerships with development and business partners.

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience supporting the Workday vendor product.
Experience support data distribution and batch activities.
Strong experience in application production support
Experience supporting an enterprise-level environment
Ability to interact with all levels of an organization; including management
Strong verbal, written, and interpersonal communication skills
Outstanding problem solving and decision-making skills
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to work effectively in a team environment
Ability to manage initiatives involving process improvements
BS/BA degree or higher in science or technology

Responsibilities

Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Provide SME knowledge related to the Workday vendor product and associated support.
Provide SME knowledge related to data distribution and batch related activities for HR data.
Help mature and transform the team to a best-in-class service organization
Drive adoption of core tooling and align to ITIL services
Execute incident, problem, change and release management across a wide range of applications and technologies
Drive remediation activities, run incident bridges, and provide status on active issues
Drive root cause identification and preventative actions
Effectively multi-task across a wide range of activities
Communicate effectively (both verbal and written) with leadership within technology and the business
Work with vendors and vendor products to troubleshoot issues
Identify gaps and single points of failure in current technology process or design
Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
Drive identification and development of automation for repetitive tasks and reduce team toil via SRE practices.
Experience with observability tool setup and configuration for Splunk, AppDynamics or similar.